ADMINISTRATION & STORE SALES OFFICER

(Showroom & Design Studio)

POSITION DETAILS

Job Title: Administration & Store Sales Officer

Department: Administration, Sales & Showroom Operations

Reporting To: Chief Executive Officer

Location: Unit 3, Ibex Hub Mall, Corner of Chimanga Road & Bill Sela Street, Ibex Hill, Lusaka.

POSITION PURPOSE

The Administration & Store Sales Officer is responsible for the professional administration, operation, customer management, sales support, and day-to-day coordination of the Deyne Interiors Showroom & Studio.

The role serves as the first point of contact for customers while ensuring that the showroom operates professionally, efficiently, and in accordance with Company standards. The position combines front-office administration, customer service, retail sales, showroom presentation, business administration, and operational coordination to deliver an exceptional customer experience while contributing to sales growth and operational excellence.

KEY ROLE EXPECTATIONS

The Company expects the Administration & Store Sales Officer to:

• Professionally manage the day-to-day operations of the showroom and design studio.
• Deliver exceptional customer service and create a premium customer experience.
• Support achievement of monthly showroom sales targets.
• Convert walk-in enquiries into confirmed sales opportunities.
• Build long-term customer relationships.
• Maintain accurate administrative and customer records.
• Coordinate quotations, orders, customer follow-ups, and delivery updates.
• Maintain an attractive, organized, and professional showroom at all times.
• Support business development initiatives that increase showroom traffic and sales conversion.

KEY RESPONSIBILITIES

1. Showroom Administration

• Open and close the showroom in accordance with Company procedures.
• Maintain a clean, organized, professional, and customer-ready showroom.
• Manage reception and front-office administration.
• Answer incoming telephone calls professionally.
• Respond to customer enquiries promptly.
• Receive visitors and direct them appropriately.
• Schedule customer appointments.
• Coordinate meetings where required.
• Manage filing systems and administrative records.
• Maintain confidentiality of Company information.

2. Customer Service

• Welcome every customer professionally.
• Understand customer requirements through effective consultation.
• Explain products, services, wallpapers, ceiling, lighting, electricals, flooring, and interior solutions.
• Recommend suitable products based on customer needs.
• Handle customer complaints professionally.
• Resolve customer concerns promptly or escalate appropriately.
• Build customer confidence and trust.

3. Retail Sales

• Generate showroom sales.
• Prepare quotations.
• Follow up outstanding quotations.
• Convert quotations into confirmed orders.
• Process customer orders accurately.
• Upsell complementary products and services.
• Promote current offers and campaigns.
• Achieve monthly sales targets.

4. Customer Relationship Management

• Maintain accurate customer information.
• Record customer preferences.
• Conduct customer follow-ups.
• Build repeat business.
• Maintain CRM records.
• Support customer retention initiatives.

5. Showroom Presentation

Responsible for maintaining:

• Product displays.
• Sample Catalogues/books.
• Marketing materials.
• Reception area.
• Meeting area.
• Product pricing.

The showroom must always reflect a premium interior design environment.

COMPANY EXPECTATION

The Administration & Store Sales Officer represents the image of Deyne Interiors.

The Company therefore expects the highest standards of professionalism, customer service, integrity, appearance, communication, administration, and sales performance.

The Candidate is expected to contribute directly to increasing showroom foot traffic, improving customer experience, increasing sales conversion, strengthening customer relationships, and supporting the continued growth and success of Deyne Interiors.

• Open and close the showroom in accordance with Company procedures.
• Maintain a clean, organized, professional, and customer-ready showroom.
• Manage reception and front-office administration.
• Answer incoming telephone calls professionally.
• Respond to customer enquiries promptly.
• Receive visitors and direct them appropriately.
• Schedule customer appointments.
• Coordinate meetings where required.
• Manage filing systems and administrative records.
• Maintain confidentiality of Company information.
• Welcome every customer professionally.
• Understand customer requirements through effective consultation.
• Explain products, services, wallpapers, ceiling, lighting, electricals, flooring, and interior solutions.
• Recommend suitable products based on customer needs.
• Handle customer complaints professionally.
• Resolve customer concerns promptly or escalate appropriately.
• Build customer confidence and trust.
• Generate showroom sales.
• Prepare quotations.
• Follow up outstanding quotations.
• Convert quotations into confirmed orders.
• Process customer orders accurately.
• Upsell complementary products and services.
• Promote current offers and campaigns.
• Achieve monthly sales targets.
• Maintain accurate customer information.
• Record customer preferences.
• Conduct customer follow-ups.
• Build repeat business.
• Maintain CRM records.
• Support customer retention initiatives.
• Responsible for maintaining: Product displays, Sample Catalogues/books, Marketing materials, Reception area, Meeting area, Product pricing.

• Professional administration
• Operation management
• Customer management
• Sales support
• Day-to-day coordination
• Front-office administration
• Customer service
• Retail sales
• Showroom presentation
• Business administration
• Operational coordination
• Communication
• Integrity
• Appearance
• Sales performance

• The candidate is expected to contribute directly to increasing showroom foot traffic, improving customer experience, increasing sales conversion, strengthening customer relationships, and supporting the continued growth and success of Deyne Interiors.