After-Sales Coordinator

At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. As a global leader in affordable solar energy solutions, d.light provides households and businesses with access to cleaner, safer, and more reliable energy. The After-Sales Coordinator plays a critical role in this mission by providing strategic leadership for the national after-sales function, ensuring service operations are scalable, cost-efficient, and customer-centric. The role oversees service centers, service partners, spare parts, technical support, and after-sales performance across Zambia.

Key focus areas

• Develop and execute the national after-sales strategy
• Oversee service centers and authorized service partners nationwide
• Improve customer experience, service quality, and turnaround times
• Manage after-sales P&L, budgets, and cost efficiency
• Oversee spare parts planning, procurement, and inventory control
• Manage vendors, contracts, partner performance, and compliance
• Strengthen systems, reporting, and use of Atlas for service visibility
• Build team capability and a culture of accountability and continuous improvement

Minimum skills and requirements

• Bachelor’s degree in Engineering, Electronics, Operations Management, Business, or a related field
• 8–12+ years of progressive experience in aftersales or service operations
• At least 4–5 years in a senior or national leadership role
• Proven experience managing multi-site or nationwide service networks
• Experience in electronics, solar energy, mobility, or similar technical service environments
• Demonstrated success in vendor and partner management
• Experience negotiating contracts, SLAs, and commercial terms
• Experience implementing service systems and operational excellence frameworks

• Develop and execute the national after-sales strategy
• Oversee service centers and authorized service partners nationwide
• Improve customer experience, service quality, and turnaround times
• Manage after-sales P&L, budgets, and cost efficiency
• Oversee spare parts planning, procurement, and inventory control
• Manage vendors, contracts, partner performance, and compliance
• Strengthen systems, reporting, and use of Atlas for service visibility
• Build team capability and a culture of accountability and continuous improvement

• Proven experience managing multi-site or nationwide service networks
• Experience in electronics, solar energy, mobility, or similar technical service environments
• Demonstrated success in vendor and partner management
• Experience negotiating contracts, SLAs, and commercial terms
• Experience implementing service systems and operational excellence frameworks

• Bachelor’s degree in Engineering, Electronics, Operations Management, Business, or a related field
• 8–12+ years of progressive experience in aftersales or service operations
• At least 4–5 years in a senior or national leadership role