REPORT TO:

DIRECTOR/ GENERAL MANAGER

RESPONSIBILITIES:

• Serve as a point of contact for clients regarding shipments, deliveries and logistics updates.
• Provide timely and accurate information on shipment status, delays and delivery schedule.
• Build and maintain strong relations with clients, ensuring high levels of satisfaction.
• Handle clients inquiries, complaints and claims professionally and promptly.
• Coordinate with the internal team (transport, warehouse and finance to resolve customer issues.
• Proactively communicate potential disruptions ( border delays, customer issues and offer solutions).
• Ensure all deliveries are supported by valid proof of delivery (PODs)
• Verify that PODs are correctly signed, stamped and complete.
• Follow up with drivers and customers for missing PODs.
• Ensure the PODs are submitted on time
• Tracking reports
• Monitoring the exact location of tracks (GPs)
• Handle all border documentation
• Make announcements
• Negotiate prices if need be
• Stock up the office for both drivers and admin.
• Make sure the cleaner cleans the offices on time.

KEY SKILLS

• Strong communication and interpersonal skills
• Professionalism and emotional intelligence
• Ability to manage difficult clients calmly
• Attention to details and responsiveness
• Good negotiation and stakeholder management skills.
• Strong coordination and planning skills.

Diploma or degree in transport and logistics, supply chain or related field

1-3 years work experience in logistics

Female Candidates are strongly encouraged to apply.

• Serve as a point of contact for clients regarding shipments, deliveries and logistics updates.
• Provide timely and accurate information on shipment status, delays and delivery schedule.
• Build and maintain strong relations with clients, ensuring high levels of satisfaction.
• Handle clients inquiries, complaints and claims professionally and promptly.
• Coordinate with the internal team (transport, warehouse and finance to resolve customer issues.
• Proactively communicate potential disruptions ( border delays, customer issues and offer solutions).
• Ensure all deliveries are supported by valid proof of delivery (PODs)
• Verify that PODs are correctly signed, stamped and complete.
• Follow up with drivers and customers for missing PODs.
• Ensure the PODs are submitted on time
• Tracking reports
• Monitoring the exact location of tracks (GPs)
• Handle all border documentation
• Make announcements
• Negotiate prices if need be
• Stock up the office for both drivers and admin.
• Make sure the cleaner cleans the offices on time.

• Strong communication and interpersonal skills
• Professionalism and emotional intelligence
• Ability to manage difficult clients calmly
• Attention to details and responsiveness
• Good negotiation and stakeholder management skills.
• Strong coordination and planning skills.

• Diploma or degree in transport and logistics, supply chain or related field