Job Purpose

Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.

Main Duties and Responsibilities (Principal Accountabilities)

• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

Qualifications:

• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor’s Degree in Computer Science or Information Technology or a Business related Discipline.
• 3 years experience in a similar role
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority

Preferred Age Limit: Not older than 45 Years Next Birthday

Other Competencies / Skills / Attribute

• Proficiency in ICT – Microsoft Office Package and Digital Storage Platforms.
• Experience in data clean-ups.
• Understanding customer accounts, meter numbers, and GIS coordinates.
• Assessing error rates, missing values, and anomalies.
• High analytical skills / Business acumen and exemplary work ethics.
• Honest and reliable with high moral strength

• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness.
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary.
• Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.

• Proficiency in ICT – Microsoft Office Package and Digital Storage Platforms.
• Experience in data clean-ups.
• Understanding customer accounts, meter numbers, and GIS coordinates.
• Assessing error rates, missing values, and anomalies.
• High analytical skills / Business acumen and exemplary work ethics.
• Honest and reliable with high moral strength

• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor’s Degree in Computer Science or Information Technology or a Business related Discipline.
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority