The Zambia Medicines and Medical Supplies Agency (AGENCY) is a Statutory Government Agency established by the ZAMMSA Act No.9 of 2009 and charged with the procurement of medicines and medical supplies, storage of medicines and medical supplies and distribution of medicines and medical supplies to all public facilities in Zambia. The Agency’s responsibility is carried out on behalf of Government, ensuring that essential drugs and medical supplies are available and accessible to the public. ZAMMSA ensures quality and safety of the distributed medical products through strict quality assurance protocols, including inspections and compliance with regulatory requirement.

The Agency seeks applications from suitably qualified and experienced Zambian Nationals to fill the under listed positions at ZAMMSA:

14. BUSINESS DEVELOPMENT OFFICER (x 02)

Grade: ZMS 06

Reports to: Director – Finance & Commercial

Main Job Purpose

To promote the Agency’s commercial activities, expand its market presence and cultivate partnerships in order to ensure sustainable revenue growth and continued alignment with the Agency’s strategic objectives.

Main Responsibilities

The main duties and responsibilities for this post are but not limited to the following:

1. Business Development and Market Research

Identifies and explores market opportunities, develops business strategies and conducts market research in order to diversify the Agency’s income streams and ensure long-term sustainability.

Builds and maintains relationships with key stakeholders in order to support the Agency’s commercial activities.

2. Income Generation

– Undertakes income generation activities, including pricing, contract negotiation, financial planning, budgeting, monitoring and reporting, in order to ensure financial sustainability.

3. Strategic Partnerships and Alliances

– Identifies and establishes strategic partnerships and collaborates on joint ventures in order to enable the Agency to leverage additional resources, expertise and networks and enhance its capacity to deliver essential services.

4. Marketing and Customer Relationship Management

• Develops marketing campaigns to promote the Agency’s services and enhance its brand reputation in order to attract new clients, retain existing ones and establish the Agency as a trusted leader in the procurement, storage and distribution of medicines and medical supplies.
• Enhances customer experience and establishes feedback mechanisms in order to improve customer satisfaction, retain business, gain referrals and build a positive reputation.

5. Risk Management and Compliance

• Identifies risks related to business development and income generation activities and develops strategies to mitigate them.
• Ensures compliance with relevant laws, regulations and industry standards in order to protect the Agency from financial losses, legal issues and reputational damage.

6. Budgeting, Reports and Performance Management

• Contributes to the development of the Agency’s budget in order to ensure that financial resources are allocated efficiently to meet operational needs and strategic goals.
• Prepares periodic financial and other reports in order to ensure compliance with statutory provisions and facilitate informed decision-making.
• Participates in training and development in order to ensure high performance and compliance with best practices.
• Develops individual work plans and participates in the Performance Management System (PMS) in order to monitor, evaluate and enhance performance.

PERSONAL ATTRIBUTES

Integrity

Tact and Diplomacy

SKILLS REQUIRED

• Leadership skills
• Interpersonal skills
• Analytical skills
• Good computer skills
• Ability to write strategic, technical and analytical reports
• Ability to communicate fluently in English

MINIMUM QUALIFICATIONS AND EXPERIENCE

• Full Grade 12 School Certificate
• Degree in Business Administration, Economics, Commerce, Marketing or its equivalent
• Member of a relevant professional body
• Minimum 2 years’ relevant work experience

• Identifies and explores market opportunities, develops business strategies and conducts market research in order to diversify the Agency’s income streams and ensure long-term sustainability.
• Builds and maintains relationships with key stakeholders in order to support the Agency’s commercial activities.
• Undertakes income generation activities, including pricing, contract negotiation, financial planning, budgeting, monitoring and reporting, in order to ensure financial sustainability.
• Identifies and establishes strategic partnerships and collaborates on joint ventures in order to enable the Agency to leverage additional resources, expertise and networks and enhance its capacity to deliver essential services.
• Develops marketing campaigns to promote the Agency’s services and enhance its brand reputation in order to attract new clients, retain existing ones and establish the Agency as a trusted leader in the procurement, storage and distribution of medicines and medical supplies.
• Enhances customer experience and establishes feedback mechanisms in order to improve customer satisfaction, retain business, gain referrals and build a positive reputation.
• Identifies risks related to business development and income generation activities and develops strategies to mitigate them.
• Ensures compliance with relevant laws, regulations and industry standards in order to protect the Agency from financial losses, legal issues and reputational damage.
• Contributes to the development of the Agency’s budget in order to ensure that financial resources are allocated efficiently to meet operational needs and strategic goals.
• Prepares periodic financial and other reports in order to ensure compliance with statutory provisions and facilitate informed decision-making.
• Participates in training and development in order to ensure high performance and compliance with best practices.
• Develops individual work plans and participates in the Performance Management System (PMS) in order to monitor, evaluate and enhance performance.

• Leadership skills
• Interpersonal skills
• Analytical skills
• Good computer skills
• Ability to write strategic, technical and analytical reports
• Ability to communicate fluently in English

• Full Grade 12 School Certificate
• Degree in Business Administration, Economics, Commerce, Marketing or its equivalent
• Member of a relevant professional body