Vacancy title:
Call Center Operator

[Type: FULL_TIME, Industry: Financial Services, Category: Customer Service, Admin & Office, Sales & Retail]

Jobs at:
Wayfina Enterprises

Deadline of this Job:
Monday, April 13 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Monday, March 30 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

Wayfina is a Buy Now Pay Later platform that provides African farmers with agri inputs to increase their productivity and profits. We are committed to empowering farmers by giving them access to the necessary resources to grow their operations and achieve financial stability.

Role Description

This is a full-time on-site role for a Call Center Operator at Wayfina's Lusaka Sales Office. The Call Center Operator will be responsible for providing customer support, handling phone calls, and managing customer inquiries and issues. This role requires excellent communication skills and the ability to provide top-notch customer service in a professional manner.

Qualifications

Phone Etiquette and Communication skills

Experience in Customer Support and Customer Service

Familiarity with Contact Centers

Strong problem-solving skills and the ability to work under pressure

Ability to work independently and as part of a team

Relevant experience in a similar role is beneficial

High school diploma or equivalent required; additional qualifications in customer service are a plus.

Work Hours: 8

Experience in Months: 12

Level of Education: high school

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