Job Overview

Business Segment: Personal & Private Banking

Company: Stanbic Bank Zambia

Location: ZM, Lusaka Province, Lusaka, Addis Ababa Drive

Job Type: Full-time

Job Ref ID: 80453990A-0001

Date Posted: 10/07/2026

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM’s) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Type of Qualification: Secondary High School Certificate and First Degree

Experience Required

Fresh Graduates

Recent graduate with a qualification in Banking & Finance, Business Administration, Accounting, Economics, Commerce, or a related field. Previous internship, attachment, customer service, retail, sales, or cash-handling experience will be an added advantage. Candidates should possess strong numerical aptitude, customer service orientation, and an understanding of basic banking, compliance, and operational risk principles.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Making Decisions
• Managing Tasks
• Producing Output
• Providing Insights
• Understanding People
• Upholding Standards

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

• Attend to any cash related matter (e.g., walk-in customers, ATM’s)
• Form an accurate assessment and understanding of cash demand
• Act on cash demand in a manner that consistently delivers in line with client experience and laid down requirements.

• Strong numerical aptitude
• Customer service orientation
• Understanding of basic banking principles
• Understanding of compliance principles
• Understanding of operational risk principles

• Secondary High School Certificate
• First Degree
• Qualification in Banking & Finance, Business Administration, Accounting, Economics, Commerce, or a related field.