Vacancy title:
Client Services Representative

[Type: FULL_TIME, Industry: Insurance, Category: Admin & Office]

Jobs at:
Turtle Insurance Brokers

Deadline of this Job:
Saturday, August 16 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Wednesday, August 6 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Purpose

The Client Services Representative is responsible for carrying out client service activities that ensure high service standards, client satisfaction, and business retention. The role involves managing assigned clients, premium collections and ensuring all service commitments are fulfilled as required by the client services manager.

Key Responsibilities

• Conduct client visits
• Ensure renewals are completed for the assigned clients
• Premium collections
• Communicate with internal departments to fulfil client requests

Candidate Profile Essential Attributes

• Strong communication and interpersonal skills
• Problem solving & critical thinking
• Customer-centric mindset

Qualifications & Requirements

Minimum of a Diploma or Degree from a recognized institution (minimum requirement)
Driver’s License: A valid driver’s license is mandatory. Applications from candidates without a valid driver’s license will not be considered.
1 year of experience in a client servicing role in the insurance industry is an added advantage
Proficiency in Microsoft Office Suite, particularly Excel and Outlook

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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