Job Summary

The Collections Officer is responsible for managing loan repayments, following up on delinquent accounts, maintaining accurate records, and ensuring strong portfolio quality. The ideal candidate must be persuasive, organized, and familiar with microfinance loan management.

Key Responsibilities

• Conduct daily follow‑ups on overdue accounts via phone calls, SMS and written communication.
• Ensure commitment to repayment schedules by clients
• Maintain accurate records of all customer interactions and repayment arrangements.
• Support the branch in reducing PAR (Portfolio at Risk) to acceptable levels.
• Prepare daily and weekly arrears reports for management.
• Work with the Loans team to verify client information and prevent future defaults.
• Escalate high‑risk accounts for legal or recovery action as needed.

Requirements

• Degree/Diploma in Business, Finance, Banking, Sales, or related field.
• Experience in collections, debt recovery, credit control, or microfinance.
• Strong communication and negotiation skills.
• High integrity, persistence, and attention to detail.
• Basic computer skills (Excel, Word).

• Conduct daily follow‑ups on overdue accounts via phone calls, SMS and written communication.
• Ensure commitment to repayment schedules by clients
• Maintain accurate records of all customer interactions and repayment arrangements.
• Support the branch in reducing PAR (Portfolio at Risk) to acceptable levels.
• Prepare daily and weekly arrears reports for management.
• Work with the Loans team to verify client information and prevent future defaults.
• Escalate high‑risk accounts for legal or recovery action as needed.

• Strong communication and negotiation skills.
• High integrity, persistence, and attention to detail.
• Basic computer skills (Excel, Word).

• Degree/Diploma in Business, Finance, Banking, Sales, or related field.
• Experience in collections, debt recovery, credit control, or microfinance.