Job Summary

We are looking for a dynamic, highly organised individual to fill a unique remote role that blends creative content management, active administrative support, and field mobility. You will spend significant time on a computer – creating marketing content, managing digital campaigns, and handling admin systems – while also being on the phone regularly and moving locally to deliver correspondence, attend client meetings, and manage errands. This is not a desk-only remote job; it’s a high-energy position for someone who thrives on variety and wants to contribute to the pan-African digital transformation mission of ERITE and the eAfrica Expo.

Key Responsibilities

Content Management & Marketing (High Computer Time)

• Create, edit, and publish engaging content for eAfricaExpo.com, ERITE.org, social media, newsletters, and brochures.
• Manage a content calendar that aligns with major events (including eAfrica Expo), campaigns, and continental digital policy moments.
• Design basic graphics and write persuasive copy for promotional campaigns, event invitations, and stakeholder communications.
• Monitor and report on digital engagement metrics (open rates, website traffic, social shares) and suggest improvements.
• Coordinate with external printers, designers, or agencies for any required physical marketing collateral.

Administrative Support & Client Coordination (High Phone & Field Time)

• Prepare, issue, and track invoices; professionally follow up on outstanding balances via phone and email.
• Handle physical correspondence: printing, signing, sealing, and personally delivering or posting official letters, packages, and event materials.
• Conduct extensive follow-up calls to clients, partners, suppliers, and event delegates – confirming documents, payments, attendance, and maintaining relationship warmth.
• Attend client meetings in person and virtually, take accurate minutes, present operational updates, and support business development conversations.
• Assist with scheduling, calendar management, and travel logistics for senior staff.

General Operations & Field Movement

• Maintain meticulous digital and physical filing systems for contracts, invoices, and marketing assets.
• Monitor office supplies and branded materials inventory; reorder and restock as needed.
• Act as the primary liaison with courier services and the postal system – including regular runs to the post office or delivery drop-off points.
• Provide hands-on operational support during eAfrica Expo events (local preparations, errand running, on-ground coordination when required).
• Any other administrative tasks necessary to keep remote operations running seamlessly.

Qualifications & Experience

• Diploma or Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• At least 1–3 years’ experience in a blended role combining content creation, administrative duties, and customer/client-facing tasks.
• Proven ability to manage invoicing and basic financial tracking (familiarity with QuickBooks, Xero, or similar a strong advantage).
• Experience drafting professional business letters, meeting notes, and marketing copy.

Skills & Competencies

• Outstanding writing and editing skills in English, with a sharp eye for detail and brand voice.
• Basic graphic design ability – comfortable using Canva, Adobe Express, or similar tools for social media visuals and flyers.
• Excellent phone manner – you will spend a large portion of your day on calls; you must be articulate, warm, and unfazed by high call volumes.
• Organisational mastery – able to balance a creative editorial calendar with pressing administrative deadlines and physical errands.
• High digital proficiency – Microsoft Office (Word, Excel, Outlook), Google Workspace, content management systems (WordPress), and email marketing platforms (Mailchimp).
• Physical mobility and reliability – you must hold a valid driver’s licence (or be highly proficient with Lusaka’s public transport) for letter delivery, client visits, and courier runs.
• Self-discipline for remote work – you can manage your own schedule, stay productive without direct supervision, and seamlessly switch between deep-focus computer tasks, calls, and outdoor errands.
• Discreet and trustworthy when handling confidential invoices, client data, and sensitive correspondence.

Working Conditions

Remote, but based in Lusaka with regular local movement. This is not a sedentary home-office role.

Daily rhythm: substantial computer time (content creation, admin), frequent phone calls, and periodic field errands (post office, courier, client meetings).

May require flexible hours during major eAfrica Expo events or campaign push periods.

All necessary digital tools and a communication stipend will be provided; local travel costs for work-related movement will be covered.

Why Join ERITE & the eAfrica Expo?

• Play a pivotal role in shaping the voice of a pan-African digital transformation initiative seen by policymakers, innovators, and development partners across the continent.
• Escape the monotony of a purely desk-bound remote job – enjoy a role that keeps you active, connected, and constantly learning.
• Join a mission-driven team where your creative output and operational reliability directly fuel the success of the eAfrica Expo and Africa’s digital future.
• Enjoy generous bonus scheme, flexible hours, professional development opportunities and stipends.

• Create, edit, and publish engaging content for eAfricaExpo.com, ERITE.org, social media, newsletters, and brochures.
• Manage a content calendar that aligns with major events (including eAfrica Expo), campaigns, and continental digital policy moments.
• Design basic graphics and write persuasive copy for promotional campaigns, event invitations, and stakeholder communications.
• Monitor and report on digital engagement metrics (open rates, website traffic, social shares) and suggest improvements.
• Coordinate with external printers, designers, or agencies for any required physical marketing collateral.
• Prepare, issue, and track invoices; professionally follow up on outstanding balances via phone and email.
• Handle physical correspondence: printing, signing, sealing, and personally delivering or posting official letters, packages, and event materials.
• Conduct extensive follow-up calls to clients, partners, suppliers, and event delegates – confirming documents, payments, attendance, and maintaining relationship warmth.
• Attend client meetings in person and virtually, take accurate minutes, present operational updates, and support business development conversations.
• Assist with scheduling, calendar management, and travel logistics for senior staff.
• Maintain meticulous digital and physical filing systems for contracts, invoices, and marketing assets.
• Monitor office supplies and branded materials inventory; reorder and restock as needed.
• Act as the primary liaison with courier services and the postal system – including regular runs to the post office or delivery drop-off points.
• Provide hands-on operational support during eAfrica Expo events (local preparations, errand running, on-ground coordination when required).
• Any other administrative tasks necessary to keep remote operations running seamlessly.

• Outstanding writing and editing skills in English, with a sharp eye for detail and brand voice.
• Basic graphic design ability – comfortable using Canva, Adobe Express, or similar tools for social media visuals and flyers.
• Excellent phone manner – you will spend a large portion of your day on calls; you must be articulate, warm, and unfazed by high call volumes.
• Organisational mastery – able to balance a creative editorial calendar with pressing administrative deadlines and physical errands.
• High digital proficiency – Microsoft Office (Word, Excel, Outlook), Google Workspace, content management systems (WordPress), and email marketing platforms (Mailchimp).
• Physical mobility and reliability – you must hold a valid driver’s licence (or be highly proficient with Lusaka’s public transport) for letter delivery, client visits, and courier runs.
• Self-discipline for remote work – you can manage your own schedule, stay productive without direct supervision, and seamlessly switch between deep-focus computer tasks, calls, and outdoor errands.
• Discreet and trustworthy when handling confidential invoices, client data, and sensitive correspondence.

• Diploma or Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• At least 1–3 years’ experience in a blended role combining content creation, administrative duties, and customer/client-facing tasks.
• Proven ability to manage invoicing and basic financial tracking (familiarity with QuickBooks, Xero, or similar a strong advantage).
• Experience drafting professional business letters, meeting notes, and marketing copy.