Vacancy title:
Customer Care Agent

[Type: PART_TIME, Industry: Professional Services, Category: Customer Service]

Jobs at:
iSON Technologies

Deadline of this Job:
Friday, July 17 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Friday, July 3 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Duties & Responsibilities

• Handle customer calls courteously and professionally.
• Provide accurate information about products and services.
• Gather, verify, and communicate customer information effectively.
• Show empathy and provide personalized customer service when needed.
• Meet the company's call quality standards.
• Identify and report opportunities to improve customer experience and productivity.
• Maintain good attendance and punctuality.
• Consistently achieve daily performance targets.

Qualifications

• Grade 12 Certificate with at least five (5) credits, including English and Mathematics
• A tertiary qualification is an added advantage.

Age Requirement

24 – 33 years

Language Requirements

Applicants must speak at least one of the following local languages fluently:

• Tonga
• Lozi
• Lunda
• Kaonde
• Luvale

Location Requirements

Applicants must live within a 7 km radius of the office. Those living in areas such as the following are not eligible:

• Meanwood
• Obama
• Chainda (beyond the Clinic)
• Salama
• Mtendere East
• ZAF Lusaka
• Makeni
• Lilayi
• Kanyama
• Garden House
• Chingwele
• Zingalume
• Chunga
• Chalala Apex

And other areas beyond the required radius.

Additional Requirements

• Must be willing to work in shifts.
• Must complete a mandatory fingerprint verification process.

Work Hours: 8

Experience in Months: 12

Level of Education: high school

Job application procedure
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Interested candidates should send their CV and copies of academic qualifications

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