Background

iSON Xperiences is a premier, global CX management company with a dominant presence in Africa, India, Europe and the Middle East, and expanding into Northern America. Ranked among the top global CXM leaders in EMEA, we offer a range of data-driven solutions.

DUTIES & RESPONSIBILITIES

Build rapport with customers by handling each and every customer call in a courteous; and professional manner,

Ensures consistently imparts the correct product and services information during each call.

Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service

Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.

Ensure that the quality of each call is in compliance with predefined quality parameters.

Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.

Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests

• Build rapport with customers by handling each and every customer call in a courteous; and professional manner,
• Ensures consistently imparts the correct product and services information during each call.
• Obtains; imparts; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service
• Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
• Ensure that the quality of each call is in compliance with predefined quality parameters.
• Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader.
• Utilizes the relevant tools and resources provided by the Company to respond to customer queries and requests