Customer Service Agent
2025-04-16T13:34:42+00:00
Tigmoo dot com
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https://www.www.jobartis.co.zm/jobs/homepro+enterprise+ltd
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Customer Service
2025-04-30T17:00:00+00:00
Zambia
8
Main Purpose of Job and objective:
To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.
KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES
- To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
- Interacts with customers, face-to-face, to establish market information specific to them.
- Observe local market trends and relates impacts upon their customers.
Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
- Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
- Passes on the information gathered to the sales department for further analysis.
Qualifications/Experience:
- Grade 12 certificate
- Diploma in Sales, Business Administration Sales, and Marketing.
- Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
- Computer literacy with good command of written and spoken English.
1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
- Proven good record of accomplishment in achieving sales targets.
- Organizational awareness (structure, products and services)
To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities. Interacts with customers, face-to-face, to establish market information specific to them. Observe local market trends and relates impacts upon their customers. Collects competitor intelligence e.g. Rate Tariffs, brochures, etc. Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers. Passes on the information gathered to the sales department for further analysis.
Grade 12 certificate Diploma in Sales, Business Administration Sales, and Marketing. Degree in Sales, Business Administration and Sales and Marketing would be an added advantage. Computer literacy with good command of written and spoken English. 1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business. Proven good record of accomplishment in achieving sales targets. Organizational awareness (structure, products and services)
Grade 12 certificate Diploma in Sales, Business Administration Sales, and Marketing. Degree in Sales, Business Administration and Sales and Marketing would be an added advantage. Computer literacy with good command of written and spoken English. 1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business. Proven good record of accomplishment in achieving sales targets. Organizational awareness (structure, products and services)
No Requirements
JOB-67ffb1f213a08
Vacancy title:
Customer Service Agent
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Customer Service]
Jobs at:
Tigmoo dot com
Deadline of this Job:
Wednesday, April 30 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, April 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Main Purpose of Job and objective:
To achieve trading base and profitable revenue growth through the development of face-to-face and over the phone, long term customer relationships enabling high levels of retention and acquisition of new business within the Ad-hoc, Small, Medium and Large customer classifications. The Customer Service Agent with experience of Fast-moving consumer goods (FMCG) products that sell quickly, such as soda drinks, beer, wine etc. Customer Service Agent will be reporting to Dashboard and Customer Service Manager.
KEY JOB RESPONSIBILITIES/ACCOUNTABILITIES
- To gather competitor and customer data through field sales activities in order to create awareness of local market trends and competitors activities.
- Interacts with customers, face-to-face, to establish market information specific to them.
- Observe local market trends and relates impacts upon their customers.
Collects competitor intelligence e.g. Rate Tariffs, brochures, etc.
- Shares information within the sales team to improve the ability of yourself and others to identify the most applicable Tigmoodotcom service against competitor product offers.
- Passes on the information gathered to the sales department for further analysis.
Qualifications/Experience:
- Grade 12 certificate
- Diploma in Sales, Business Administration Sales, and Marketing.
- Degree in Sales, Business Administration and Sales and Marketing would be an added advantage.
- Computer literacy with good command of written and spoken English.
1 to 5 years sales experience in the related Customer Service Industry by online, phone, face-to-face and business to business.
- Proven good record of accomplishment in achieving sales targets.
- Organizational awareness (structure, products and services)
Work Hours: 8
Experience: No Requirements
Level of Education: associate degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
- Interested candidates meeting the above qualifications should send their application letters and academic qualifications in one scanned document PDF File not later than 30 /04/2025 only shortlisted candidates will be called for interviews.
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