Vacancy title:
Customer Service Officer

[Type: FULL_TIME, Industry: Banking, Category: Customer Service, Business Operations, Admin & Office]

Jobs at:
United Bank for Africa (Z) Ltd (UBA)

Deadline of this Job:
Wednesday, April 15 2026

Duty Station:
Kasumbalesa | Lusaka

Summary
Date Posted: Tuesday, April 14 2026, Base Salary: Not Disclosed

Similar Jobs in Zambia
Learn more about United Bank for Africa (Z) Ltd (UBA)
United Bank for Africa (Z) Ltd (UBA) jobs in Zambia

JOB DETAILS:

Reporting Relationships

• Functionally reports into: Customer Service Manager
• Administratively reports to: Same as above
• Supervises: Nil

Job objective(s)

• To ensure quality customer service delivery and assist in cross-selling UBA group product and services.

Duties & Responsibilities

• Ensure proper management of the customer service desk.
• Handle all enquiries and relate directly with customers.
• Assists to cross sell bank’s products and services.
• Timely account opening and issuance of welcome pack to customers.
• Ensure that banking hall is clean at all times and well stocked

Key Performance Indicators

• Customer delivery service index.
• Turn around time in serving customers.
• Number of products and services sold.
• Volume of transactions against Budget number.
• Customer complaints/compliments

REQUIRED EDUCATION QUALIFICATIONS

• Minimum of a first degree in a business related field from a recognized University with at least a Credit or better.
• Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English
• ZAQA verified certificates

Previous Work Experience Requirements

• Minimum experience – 1-3 years relevant experience

Key Competency List:

Knowledge

• Banking operations, policies and procedures
• Banking products/services
• Major Zambian languages

Skills/Competencies

• Professional disposition: Possess IT appreciation & application skills. Information Sourcing & Processing Skills. Ability to pay attention to detail & Customer Service orientation

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

To Apply

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twelve (G12) Certificate and other copies of qualifications by 15th April, 2026

Submit your application 

All Jobs | QUICK ALERT SUBSCRIPTION