Background

Proflight Zambia is an equal opportunity employer, therefore qualified candidates are encouraged to apply irrespective of gender.

Responsibilities

• Placement of bookings
• Collection of payments
• Checking and answering of emails
• Answering of calls
• Issuing tickets
• Dealing with customer service complaints
• Assisting passengers with their customer experience
• Ensure DCS procedures are followed
• Ensure Incident reports are completed
• Ensure the Flight Updates are accurately updated
• Delegate tasks to the Ground Handling Officers
• Oversee check in, boarding, Alight departures/arrivals
• Keep customers updated on any issues or delays
• Deal with issues of lost or damaged baggage
• Deal with any issues relating to delays
• Meet and assist passengers where required
• Handle missed connections
• Reissuing tickets
• Updating bookings with excess
• Changing ticket status where necessary

Qualifications

• Minimum Diploma/Equivalent;
• Minimum 3 years experience in Airline operations
• Knowledge of Ground Operations regulations
• Knowledge of operational standards and requirements ensuring a safe and efficient
• Ground Handling Operations
• Valid Dangerous Goods training

Skills

• Interpersonal skills
• Have safety and security awareness
• Have cost/efficiency and quality awareness
• Knowledge of English language adequate for his/her job functions
• Have Emergency response actions awareness
• Have flexibility and ability to work under pressure and multitask

NOTE: The closing date for applications is Friday 20 March 2026 at 17:00 hours. Please note that only short-listed candidates for the interviews will be contacted. Candidates must verify their qualifications with the Zambia Qualifications Authority.

• Placement of bookings
• Collection of payments
• Checking and answering of emails
• Answering of calls
• Issuing tickets
• Dealing with customer service complaints
• Assisting passengers with their customer experience
• Ensure DCS procedures are followed
• Ensure Incident reports are completed
• Ensure the Flight Updates are accurately updated
• Delegate tasks to the Ground Handling Officers
• Oversee check in, boarding, Alight departures/arrivals
• Keep customers updated on any issues or delays
• Deal with issues of lost or damaged baggage
• Deal with any issues relating to delays
• Meet and assist passengers where required
• Handle missed connections
• Reissuing tickets
• Updating bookings with excess
• Changing ticket status where necessary

• Interpersonal skills
• Have safety and security awareness
• Have cost/efficiency and quality awareness
• Knowledge of English language adequate for his/her job functions
• Have Emergency response actions awareness
• Have flexibility and ability to work under pressure and multitask

• Minimum Diploma/Equivalent;
• Minimum 3 years experience in Airline operations
• Knowledge of Ground Operations regulations
• Knowledge of operational standards and requirements ensuring a safe and efficient
• Ground Handling Operations
• Valid Dangerous Goods training