Vacancy title:
Customer Service Sales Support

[Type: FULL_TIME, Industry: Telecommunications, Category: Customer Service]

Jobs at:
MTN Zambia

Deadline of this Job:
Monday, June 23 2025

Duty Station:
Lusaka | Lusaka | Zambia

Summary
Date Posted: Monday, June 16 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Responsibilities:

• Responds to walk in customer needs and problems relating to sim cards or phones or any other service complaint;
• Provides features on the sim cards;
• Deactivates/reactivates stolen or recovered sim cards;
• Provides, creates and maintains numbers for prepaid walk in customers;
• Replaces/ maintains numbers for prepaid walk in customers;
• Acquires and maintains complete knowledge concerning the company’s range of products and services and applies that knowledge in relation to customer’s requirements and problems;
• Maintains up to date literature on MTN products, sales, aids and price list;
• Stays abreast of developments in areas of expertise.

Requirements:

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Diploma in Sales & Marketing or equivalent;
• Understanding of various converging technologies;
• Understanding of various corporate requirements;
• Computer literacy.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

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