Background

Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing high-impact direct service delivery and technical assistance in partnership with the Ministry of Health. Headquartered in Lusaka, we operate across the country bringing quality healthcare closer to communities.

Guided by our 2026-2030 strategic plan, we are committed to strengthening health systems and improving lives through comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated approach also includes malaria and TB control, public health research, social behaviour change, laboratory services, pharmaceutical supply chain management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration, and sustainable impact in every community we serve.

Responsibilities

• Supporting and coordinating day-to-day distribution operations from hubs to health facilities.
• Developing and coordinating delivery schedules, routes, and dispatch plans to optimize distribution efficiency.
• Monitoring deliveries to ensure commodities are reaching facilities within agreed timelines and in the required quantities and condition.
• Tracking distribution progress and proactively identifying, escalating, and resolving delivery delays, shortages, damages, and other operational exceptions.
• Supporting loading, dispatch, offloading, and delivery verification activities in line with approved procedures.
• Coordinating with relevant teams to ensure availability of commodities, transport, documentation, and other resources required for distribution.
• Conducting routine follow-up with drivers and transporters to monitor deliveries and address emerging operational challenges.
• Supporting continuous improvement of distribution processes, routes, and delivery efficiency.
• Maintaining accurate and up-to-date distribution records, dispatch documentation, delivery notes, and proof-of-delivery records.
• Supporting timely and accurate entry and validation of distribution data in ePOD, DTT, and other logistics management systems.
• Reconciling dispatch, delivery, and receipt records and following up on discrepancies.
• Preparing routine distribution status, performance, and exception reports for management review.
• Tracking outstanding deliveries, delivery exceptions, and corrective actions through to resolution.
• Maintaining organized electronic and physical logistics records to support accountability, reporting, and audits.
• Supporting data quality checks and ensuring completeness and accuracy of distribution information.
• Supporting effective management and utilization of vehicles assigned to distribution activities.
• Monitoring vehicle deployment, utilization, mileage, fuel consumption, performance, and maintenance requirements.
• Coordinating routine vehicle servicing and following up on repairs to minimise operational downtime.
• Monitoring fuel usage and related transport expenses and ensuring appropriate documentation and accountability.
• Maintaining accurate fleet records, including vehicle logs, maintenance schedules, fuel records, and utilization reports.
• Supporting tracking, safeguarding, and accountability of distribution equipment and logistics assets.
• Escalating vehicle, equipment, and asset-related risks that may affect distribution operations.
• Coordinating closely with ZAMMSA hub teams to facilitate efficient dispatch and distribution of commodities.
• Liaising with 3PL providers, transporters, drivers, and other logistics service providers to ensure delivery schedules are being met.
• Coordinating with health facilities to confirm delivery requirements, schedules, receiving arrangements, and proof of delivery.
• Supporting communication and resolution of facility-level distribution challenges and delivery exceptions.
• Participating in distribution planning, coordination, and review meetings and providing relevant operational updates.
• Working closely with programme, supply chain, warehouse, procurement, and other teams to align distribution activities with operational requirements.
• Maintaining effective working relationships with internal and external stakeholders involved in commodity distribution.
• Contributing to logistics planning, performance monitoring, risk identification, and continuous improvement initiatives.

Qualifications and Experience

Minimum Required Qualifications and Experience:

• Ordinary level (GCSE)/ Grade Twelve
• Diploma in Logistics, Transport Management, Supply Chain Management, or related field.
• Minimum 3 years of experience in distribution and logistics.
• Experience with fleet management and transport operations.
• Knowledge of ZAMMSA distribution operations.

Desirable Qualifications and Experience:

• Ordinary level (GCSE)/ Grade Twelve
• Degree in related field.
• Certification in fleet management.
• 3-5 years of experience in distribution and logistics.
• Experience with fleet management and transport operations.
• Knowledge of ZAMMSA distribution operations.

Technical and Behavioural Competencies

• Technical Leadership
• Capacity Building & Mentorship
• Quality Assurance
• Innovation & Problem Solving
• Ethics and Integrity
• Professionalism

• Supporting and coordinating day-to-day distribution operations from hubs to health facilities.
• Developing and coordinating delivery schedules, routes, and dispatch plans to optimize distribution efficiency.
• Monitoring deliveries to ensure commodities are reaching facilities within agreed timelines and in the required quantities and condition.
• Tracking distribution progress and proactively identifying, escalating, and resolving delivery delays, shortages, damages, and other operational exceptions.
• Supporting loading, dispatch, offloading, and delivery verification activities in line with approved procedures.
• Coordinating with relevant teams to ensure availability of commodities, transport, documentation, and other resources required for distribution.
• Conducting routine follow-up with drivers and transporters to monitor deliveries and address emerging operational challenges.
• Supporting continuous improvement of distribution processes, routes, and delivery efficiency.
• Maintaining accurate and up-to-date distribution records, dispatch documentation, delivery notes, and proof-of-delivery records.
• Supporting timely and accurate entry and validation of distribution data in ePOD, DTT, and other logistics management systems.
• Reconciling dispatch, delivery, and receipt records and following up on discrepancies.
• Preparing routine distribution status, performance, and exception reports for management review.
• Tracking outstanding deliveries, delivery exceptions, and corrective actions through to resolution.
• Maintaining organized electronic and physical logistics records to support accountability, reporting, and audits.
• Supporting data quality checks and ensuring completeness and accuracy of distribution information.
• Supporting effective management and utilization of vehicles assigned to distribution activities.
• Monitoring vehicle deployment, utilization, mileage, fuel consumption, performance, and maintenance requirements.
• Coordinating routine vehicle servicing and following up on repairs to minimise operational downtime.
• Monitoring fuel usage and related transport expenses and ensuring appropriate documentation and accountability.
• Maintaining accurate fleet records, including vehicle logs, maintenance schedules, fuel records, and utilization reports.
• Supporting tracking, safeguarding, and accountability of distribution equipment and logistics assets.
• Escalating vehicle, equipment, and asset-related risks that may affect distribution operations.
• Coordinating closely with ZAMMSA hub teams to facilitate efficient dispatch and distribution of commodities.
• Liaising with 3PL providers, transporters, drivers, and other logistics service providers to ensure delivery schedules are being met.
• Coordinating with health facilities to confirm delivery requirements, schedules, receiving arrangements, and proof of delivery.
• Supporting communication and resolution of facility-level distribution challenges and delivery exceptions.
• Participating in distribution planning, coordination, and review meetings and providing relevant operational updates.
• Working closely with programme, supply chain, warehouse, procurement, and other teams to align distribution activities with operational requirements.
• Maintaining effective working relationships with internal and external stakeholders involved in commodity distribution.
• Contributing to logistics planning, performance monitoring, risk identification, and continuous improvement initiatives.

• Technical Leadership
• Capacity Building & Mentorship
• Quality Assurance
• Innovation & Problem Solving
• Ethics and Integrity
• Professionalism

• Ordinary level (GCSE)/ Grade Twelve
• Diploma in Logistics, Transport Management, Supply Chain Management, or related field.
• Minimum 3 years of experience in distribution and logistics.
• Experience with fleet management and transport operations.
• Knowledge of ZAMMSA distribution operations.
• Degree in related field.
• Certification in fleet management.
• 3-5 years of experience in distribution and logistics.
• Experience with fleet management and transport operations.
• Knowledge of ZAMMSA distribution operations.