Purpose of Role

The District Postmaster will be responsible for providing leadership and overseeing postal, courier, and financial services operations within the district. The role ensures efficient service delivery, revenue growth, staff performance management, and compliance with corporate policies and statutory requirements.

Duties and Key Responsibilities

• Supervise and coordinate daily operations of post offices and postal agencies within the district.
• Ensure timely delivery and dispatch of mail, parcels, and courier items in line with service standards.
• Manage financial transactions and safeguard district revenue.
• Supervise and support staff performance and ensure adherence to HR policies.
• Promote ZAMPOST products and services to increase customer uptake.
• Maintain high standards of customer service and resolve customer complaints.
• Ensure compliance with operational, financial, and security procedures.

Personal Attributes/ Skills

• Strong leadership, organizational, and supervisory skills.
• In-depth knowledge of postal, courier, and financial services operations.
• Financial management, accountability, and revenue assurance capabilities.
• Excellent interpersonal, communication, and negotiation skills.
• Customer service orientation with problem-solving abilities.
• Report writing and data analysis skills.
• High integrity, ethical standards, and ability to handle confidential information.
• Computer literacy, including proficiency in Microsoft Office and relevant operational systems.

Qualifications/Requirements

• Full Grade Twelve (12) Certificate with at least five (5) credits including English and Mathematics.
• Diploma in Business Administration, Public Administration, Management, or a related field.
• Minimum of three (3) years’ work experience in postal, financial, or customer service operations, including at least two (2) years in a supervisory role.
• Must be a resident of Siavonga.

• Supervise and coordinate daily operations of post offices and postal agencies within the district.
• Ensure timely delivery and dispatch of mail, parcels, and courier items in line with service standards.
• Manage financial transactions and safeguard district revenue.
• Supervise and support staff performance and ensure adherence to HR policies.
• Promote ZAMPOST products and services to increase customer uptake.
• Maintain high standards of customer service and resolve customer complaints.
• Ensure compliance with operational, financial, and security procedures.

• Strong leadership, organizational, and supervisory skills.
• In-depth knowledge of postal, courier, and financial services operations.
• Financial management, accountability, and revenue assurance capabilities.
• Excellent interpersonal, communication, and negotiation skills.
• Customer service orientation with problem-solving abilities.
• Report writing and data analysis skills.
• High integrity, ethical standards, and ability to handle confidential information.
• Computer literacy, including proficiency in Microsoft Office and relevant operational systems.

• Full Grade Twelve (12) Certificate with at least five (5) credits including English and Mathematics.
• Diploma in Business Administration, Public Administration, Management, or a related field.
• Minimum of three (3) years’ work experience in postal, financial, or customer service operations, including at least two (2) years in a supervisory role.
• Must be a resident of Siavonga.