Background information about the job or company (e.g., role context, company overview)

Skills to live Zambia is a locally registered organization affiliated with Young Africa International and is dedicated to empowering vulnerable youth with skills training for employability and entrepreneurship. Our program integrates vocational training with life skills education, digital literacy, entrepreneurship training, psychosocial support services, and talent development in art and sports. By equipping young people with these essential skills, we ensure they are work-ready, self-reliant, and able to contribute meaningfully to economic growth.

Position Overview:

The E-Learning Coordinator will be responsible for the implementation, coordination, troubleshooting, and content management of the YA E-Learning Platform at Skills2Live Zambia. Working closely with Young Africa team and the e-learning platform development team to ensure the successful launch, adoption, and utilisation of the platform at these locations. This role involves working closely with stakeholders to ensure the successful utilisation of the platform. The E-Learning Coordinator will also support the ICT Trainers in software engineering, digital marketing and product design.

Responsibilities or duties

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Teaching digital literacy to TVET students.
• Oversee the implementation of the YA E-Learning Platform in coordination with the development team. This includes managing user registration, monitoring platform usage, tracking user progress within courses, providing user support, coordinating with stakeholders, conducting quality assurance checks, and driving continuous improvement efforts such as implementing updates, improvements and new features based on user needs and industry trends. Oversee the technical administration, troubleshooting, and content management of the E-Learning Platform
• Collaborate with instructors and YA to design, upload, and update engaging online learning materials.
• Organize and develop or obtain training procedure manuals, guides, and course materials such as handouts and visual materials. Ensure that the platform’s courses, resources, and user materials are organised, accurate, and accessible, and make necessary updates to keep the content current and aligned with organisational goals
• Provide day-to-day technical assistance to learners and trainers to ensure smooth adoption of digital training solutions and uptake of the platform while providing technical support and troubleshooting to platform users.
• Develop and execute promotional strategies to increase the platform's utilization and reach among target youth including use of various instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures.
• Track user engagement, course effectiveness and quality, compiling reports on platform uptake and learner progress.
• Monitor training costs to ensure the budget is not exceeded and prepare budget reports to justify expenditures.
• Coordinate with the Young Africa team and development team to ensure the platform is seamlessly incorporated into existing systems and widely adopted by users.
• Conduct training sessions for trainers and users on platform usage and best practices. Evaluate training effectiveness and make recommendations for improvements.
• Support ICT trainers in Software engineering and emerging technology such as AI, full stack development and advanced programming
• Support ICT trainers in Digital marketing and strategy, SEO/SEM, AI for content and program management for digital projects
• Support ICT trainers in Product design, creative User Experience (UX), User Interface (UI) design and Human Centred Design Thinking.

Qualifications or requirements (e.g., education, skills)

Education and Experience:

• Bachelor’s degree/Diploma in Education/Adult Education, Educational Technology
• Diploma or Bachelor’s Degree in Information Technology, or related field.
• Proven experience (at least 3 years) in e-learning platform management, preferably in the context of vocational education and training (VET) or related programs.
• Familiarity with Learning Management Systems (LMS) and e-learning tools/software.

Skills and Abilities:

• Strong coordination skills with the ability to manage multiple tasks and stakeholders.
• Excellent communication and interpersonal skills for collaboration and user support
• Technical proficiency in e-learning platforms, content management, and troubleshooting.
• Knowledge of instructional design principles and best practices.
• Experience with digital ad platforms, analytics, and campaign management.
• Proficiency in modern coding languages and a deep understanding of digital security.
• Mastery of tools like Figma or Adobe XD and a strong digital design portfolio.
• Fluency in English; proficiency in French and/or Portuguese is a plus.

Attributes:

• Adaptable and flexible to work in a dynamic and multicultural environment.
• Proactive problem solver with a customer-focused approach.
• Strong organisational skills and attention to detail.
• Commitment to learning and professional development.
• Ability to work independently and as part of a team.

Experience needed

Proven experience (at least 3 years) in e-learning platform management, preferably in the context of vocational education and training (VET) or related programs.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Work Hours: 8

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
• Teaching digital literacy to TVET students.
• Oversee the implementation of the YA E-Learning Platform in coordination with the development team. This includes managing user registration, monitoring platform usage, tracking user progress within courses, providing user support, coordinating with stakeholders, conducting quality assurance checks, and driving continuous improvement efforts such as implementing updates, improvements and new features based on user needs and industry trends. Oversee the technical administration, troubleshooting, and content management of the E-Learning Platform
• Collaborate with instructors and YA to design, upload, and update engaging online learning materials.
• Organize and develop or obtain training procedure manuals, guides, and course materials such as handouts and visual materials. Ensure that the platform’s courses, resources, and user materials are organised, accurate, and accessible, and make necessary updates to keep the content current and aligned with organisational goals
• Provide day-to-day technical assistance to learners and trainers to ensure smooth adoption of digital training solutions and uptake of the platform while providing technical support and troubleshooting to platform users.
• Develop and execute promotional strategies to increase the platform's utilization and reach among target youth including use of various instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, or lectures.
• Track user engagement, course effectiveness and quality, compiling reports on platform uptake and learner progress.
• Monitor training costs to ensure the budget is not exceeded and prepare budget reports to justify expenditures.
• Coordinate with the Young Africa team and development team to ensure the platform is seamlessly incorporated into existing systems and widely adopted by users.
• Conduct training sessions for trainers and users on platform usage and best practices. Evaluate training effectiveness and make recommendations for improvements.
• Support ICT trainers in Software engineering and emerging technology such as AI, full stack development and advanced programming
• Support ICT trainers in Digital marketing and strategy, SEO/SEM, AI for content and program management for digital projects
• Support ICT trainers in Product design, creative User Experience (UX), User Interface (UI) design and Human Centred Design Thinking.

• Strong coordination skills with the ability to manage multiple tasks and stakeholders.
• Excellent communication and interpersonal skills for collaboration and user support
• Technical proficiency in e-learning platforms, content management, and troubleshooting.
• Knowledge of instructional design principles and best practices.
• Experience with digital ad platforms, analytics, and campaign management.
• Proficiency in modern coding languages and a deep understanding of digital security.
• Mastery of tools like Figma or Adobe XD and a strong digital design portfolio.
• Fluency in English; proficiency in French and/or Portuguese is a plus.

• Bachelor’s degree/Diploma in Education/Adult Education, Educational Technology
• Diploma or Bachelor’s Degree in Information Technology, or related field.
• Proven experience (at least 3 years) in e-learning platform management, preferably in the context of vocational education and training (VET) or related programs.
• Familiarity with Learning Management Systems (LMS) and e-learning tools/software.
• Adaptable and flexible to work in a dynamic and multicultural environment.
• Proactive problem solver with a customer-focused approach.
• Strong organisational skills and attention to detail.
• Commitment to learning and professional development.
• Ability to work independently and as part of a team.