Roles and Responsibilities

Oversee the day-to-day operations of the serviced apartment facility to ensure smooth and efficient service delivery.

Supervise staff, allocate duties and coordinate activities across different departments.

Ensure high standards of customer service and maintain a positive guest experience.

Monitor housekeeping, maintenance, supplies and general facility operations.

Manage inventory, supplies and operational resources to ensure adequate availability.

Monitor operational expenses and assist in controlling costs and managing facility budgets.

Handle escalated guest complaints and resolve operational challenges promptly.

Ensure compliance with company policies, health, safety and hospitality standards.

Prepare operational reports and provide regular updates to management.

Implement management directives and recommend improvements to enhance operational efficiency.

Requirements

Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management or a related field.

At least 2 years' relevant supervisory or management experience, preferably in hospitality or accommodation operations.

Strong leadership, communication, organisational and problem-solving skills.

Knowledge of operational planning, staff supervision, customer service and basic financial management.

Ability to coordinate daily operations and maintain high service standards.

General Requirements

Must be honest, reliable, disciplined and professional.

Good communication and teamwork skills.

Customer-focused and committed to quality service.

Willingness to work shifts, weekends and public holidays where required.

Ability to work under pressure and meet operational expectations.

Relevant hospitality industry experience is an added advantage.

• Oversee the day-to-day operations of the serviced apartment facility to ensure smooth and efficient service delivery.
• Supervise staff, allocate duties and coordinate activities across different departments.
• Ensure high standards of customer service and maintain a positive guest experience.
• Monitor housekeeping, maintenance, supplies and general facility operations.
• Manage inventory, supplies and operational resources to ensure adequate availability.
• Monitor operational expenses and assist in controlling costs and managing facility budgets.
• Handle escalated guest complaints and resolve operational challenges promptly.
• Ensure compliance with company policies, health, safety and hospitality standards.
• Prepare operational reports and provide regular updates to management.
• Implement management directives and recommend improvements to enhance operational efficiency.

• Strong leadership
• communication
• organisational
• problem-solving skills
• Knowledge of operational planning
• staff supervision
• customer service
• basic financial management
• Ability to coordinate daily operations
• maintain high service standards
• Good communication
• teamwork skills
• Customer-focused
• committed to quality service
• Ability to work under pressure
• meet operational expectations

• Diploma or Degree in Hospitality Management, Hotel Management, Business Administration, Facilities Management or a related field.
• At least 2 years' relevant supervisory or management experience, preferably in hospitality or accommodation operations.
• Relevant hospitality industry experience is an added advantage.