Job Overview

The Field Sales Manager (FSM) is responsible for leading, coaching and managing Assistant Field Sales Managers (AFSMs) and Field Agents (FAs) within their assigned shop. The role focuses on recruitment, training, sales performance and customer repayment while ensuring agents are motivated, productive and aligned with company goals.

Job Description

• Recruit, train, motivate and mentor commission-based Field Agents to build a high-performing sales team.
• Develop clear sales strategies for the team, including lead generation initiatives, to achieve and exceed sales targets.
• Support and train agents in customer group engagements (e.g. chamas, schools, and organized groups).
• Monitor Field Agents’ daily sales activities to ensure productivity and provide timely support where needed.
• Liaise with the Shop Administrator to ensure agents receive adequate stock and resources on time.
• Track repayment performance within your shop and work with agents to follow up on customer payments.
• Identify sales team training needs and coordinate with the Sales Training Team to deliver relevant programs.
• Provide regular reports on sales initiatives, market insights and team performance to the Area Sales Manager.
• Monitor and report on customer behavior, competitor activities and emerging market trends.
• Ensure adherence to company policies, standards and sales processes.
• Perform any other duties as assigned.

Qualification & Experience Required

• Minimum of 4 years’ experience in sales and marketing
• A Diploma in sales, marketing. A degree will be an advantage.
• Knowledge of Microsoft Word and Excel
• Fluent in English (written and verbal) and local languages
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Results-oriented, with strong planning and organizational skills.
• High integrity, accountability and professionalism.
• Self-motivated with problem-solving and decision-making capability.
• Females are encouraged to apply
• Residents of Namwala, Mamba Livingstone and Mulobezi are encouraged to apply.

• Recruit, train, motivate and mentor commission-based Field Agents to build a high-performing sales team.
• Develop clear sales strategies for the team, including lead generation initiatives, to achieve and exceed sales targets.
• Support and train agents in customer group engagements (e.g. chamas, schools, and organized groups).
• Monitor Field Agents’ daily sales activities to ensure productivity and provide timely support where needed.
• Liaise with the Shop Administrator to ensure agents receive adequate stock and resources on time.
• Track repayment performance within your shop and work with agents to follow up on customer payments.
• Identify sales team training needs and coordinate with the Sales Training Team to deliver relevant programs.
• Provide regular reports on sales initiatives, market insights and team performance to the Area Sales Manager.
• Monitor and report on customer behavior, competitor activities and emerging market trends.
• Ensure adherence to company policies, standards and sales processes.
• Perform any other duties as assigned.

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Results-oriented, with strong planning and organizational skills.
• High integrity, accountability and professionalism.
• Self-motivated with problem-solving and decision-making capability.
• Knowledge of Microsoft Word and Excel
• Fluent in English (written and verbal) and local languages

• Minimum of 4 years’ experience in sales and marketing
• A Diploma in sales, marketing. A degree will be an advantage.