Field Supervisor
2025-04-15T14:33:06+00:00
Chrilan Technologies Ltd
https://www.greatzambiajobs.com/jsjobsdata/data/employer/comp_8738/logo/Chrilan%20Technologies%20Ltd.jpeg
https://chrilantech.com/
FULL_TIME
Lusaka
Lusaka
10101
Zambia
Information Technology
Management
2025-04-29T17:00:00+00:00
Zambia
8
Position Summary:
We are seeking a Field Supervisor to manage and support our team of installation technicians, ensure quality control across all deployments, and uphold strong customer relationships. This role is critical in ensuring each installation meets our operational standards and clients receive reliable post-installation support.
Key Responsibilities:
- Installation Supervision
- Oversee all onsite installations and ensure adherence to Chrilan’s standard procedures.
- Verify that installations are complete, including all required hardware, software, network setup, and Smart Invoice configuration.
- Ensure technicians install and activate Mesh for remote support and full compliance.
- Team Leadership
- Supervise and coach technicians during site visits.
- Conduct random site checks to audit quality of installations
- Enforce accountability for incomplete jobs or poor workmanship.
- Customer Relations
- Act as the face of Chrilan during and after installation.
- Follow up with customers post-installation to confirm system usage and satisfaction.
- Quickly address and escalate unresolved client concerns.
- Reporting & Documentation
- Maintain accurate records of each site visit, including photos, checklists, and sign-off forms.
- Submit weekly field performance reports to management.
- Report recurring technical or process issues to help improve internal operations.
Required Skills & Qualifications:
- Diploma or Certificate in IT, Electrical, Networking, or related field.
- 2+ years experience in field service supervision, installations, or customer service.
- Familiarity with POS systems, networking, or ZRA Smart Invoicing is an added advantage.
- Excellent communication and leadership skills.
- Ability to travel and work independently.
Benefits:
- Competitive salary
- Transport allowance for fieldwork
- Tools and equipment provided
- Opportunity for growth within Chrilan’s expanding operations team
Installation Supervision Oversee all onsite installations and ensure adherence to Chrilan’s standard procedures. Verify that installations are complete, including all required hardware, software, network setup, and Smart Invoice configuration. Ensure technicians install and activate Mesh for remote support and full compliance. Team Leadership Supervise and coach technicians during site visits. Conduct random site checks to audit quality of installations Enforce accountability for incomplete jobs or poor workmanship. Customer Relations Act as the face of Chrilan during and after installation. Follow up with customers post-installation to confirm system usage and satisfaction. Quickly address and escalate unresolved client concerns. Reporting & Documentation Maintain accurate records of each site visit, including photos, checklists, and sign-off forms. Submit weekly field performance reports to management. Report recurring technical or process issues to help improve internal operations.
Diploma or Certificate in IT, Electrical, Networking, or related field. 2+ years experience in field service supervision, installations, or customer service. Familiarity with POS systems, networking, or ZRA Smart Invoicing is an added advantage. Excellent communication and leadership skills. Ability to travel and work independently.
Diploma or Certificate in IT, Electrical, Networking, or related field. 2+ years experience in field service supervision, installations, or customer service. Familiarity with POS systems, networking, or ZRA Smart Invoicing is an added advantage. Excellent communication and leadership skills. Ability to travel and work independently.
JOB-67fe6e22522f2
Vacancy title:
Field Supervisor
[Type: FULL_TIME, Industry: Information Technology, Category: Management]
Jobs at:
Chrilan Technologies Ltd
Deadline of this Job:
Tuesday, April 29 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Tuesday, April 15 2025, Base Salary: Not Disclosed
Similar Jobs in Zambia
Learn more about Chrilan Technologies Ltd
Chrilan Technologies Ltd jobs in Zambia
JOB DETAILS:
Position Summary:
We are seeking a Field Supervisor to manage and support our team of installation technicians, ensure quality control across all deployments, and uphold strong customer relationships. This role is critical in ensuring each installation meets our operational standards and clients receive reliable post-installation support.
Key Responsibilities:
- Installation Supervision
- Oversee all onsite installations and ensure adherence to Chrilan’s standard procedures.
- Verify that installations are complete, including all required hardware, software, network setup, and Smart Invoice configuration.
- Ensure technicians install and activate Mesh for remote support and full compliance.
- Team Leadership
- Supervise and coach technicians during site visits.
- Conduct random site checks to audit quality of installations
- Enforce accountability for incomplete jobs or poor workmanship.
- Customer Relations
- Act as the face of Chrilan during and after installation.
- Follow up with customers post-installation to confirm system usage and satisfaction.
- Quickly address and escalate unresolved client concerns.
- Reporting & Documentation
- Maintain accurate records of each site visit, including photos, checklists, and sign-off forms.
- Submit weekly field performance reports to management.
- Report recurring technical or process issues to help improve internal operations.
Required Skills & Qualifications:
- Diploma or Certificate in IT, Electrical, Networking, or related field.
- 2+ years experience in field service supervision, installations, or customer service.
- Familiarity with POS systems, networking, or ZRA Smart Invoicing is an added advantage.
- Excellent communication and leadership skills.
- Ability to travel and work independently.
Benefits:
- Competitive salary
- Transport allowance for fieldwork
- Tools and equipment provided
- Opportunity for growth within Chrilan’s expanding operations team
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
Job application procedure
Interested in applying for this job? Click here to submit your application now.
All Jobs | QUICK ALERT SUBSCRIPTION
