Floor Supervisors
2025-04-28T07:41:28+00:00
Private
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https://www.greatzambiajobs.com/jobs/
FULL_TIME
Copperbelt Province
Ndola
10101
Zambia
Business Management and Administration
Restaurant & Hospitality
2025-05-12T17:00:00+00:00
Zambia
8
Organization: New Quick Service Restaurant (Name TBD)
Location: Ndola, Copperbelt Province, Zambia
Position: Floor Supervisors
Employment Type: Full-Time
Application Deadline: Not specified (apply promptly as positions are to be filled quickly)
Job Summary:
We are seeking experienced Floor Supervisors to oversee front-of-house operations at our new Quick Service Restaurant in Ndola. This role involves managing staff, ensuring smooth service, and maintaining high customer satisfaction during shifts.
Key Responsibilities:
- Supervise waiters, cashiers, and cleaners to ensure efficient front-of-house operations.
- Monitor service flow and address bottlenecks during busy periods.
- Handle customer complaints and resolve issues promptly to maintain satisfaction.
- Train and mentor front-of-house staff to uphold service standards.
- Ensure the dining area is clean, organized, and welcoming at all times.
- Assist the Complex Manager in implementing operational policies and procedures.
- Monitor sales performance and suggest improvements to enhance customer experience.
Qualifications and Skills:
- Minimum of 2 years of supervisory experience in a restaurant or hospitality setting.
- Strong leadership and problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to manage a team in a fast-paced, high-volume environment.
- Knowledge of restaurant operations and service standards.
- Must be a Copperbelt resident or willing to relocate to Ndola.
Supervise waiters, cashiers, and cleaners to ensure efficient front-of-house operations. Monitor service flow and address bottlenecks during busy periods. Handle customer complaints and resolve issues promptly to maintain satisfaction. Train and mentor front-of-house staff to uphold service standards. Ensure the dining area is clean, organized, and welcoming at all times. Assist the Complex Manager in implementing operational policies and procedures. Monitor sales performance and suggest improvements to enhance customer experience.
Minimum of 2 years of supervisory experience in a restaurant or hospitality setting. Strong leadership and problem-solving skills. Excellent customer service and communication abilities. Ability to manage a team in a fast-paced, high-volume environment. Knowledge of restaurant operations and service standards. Must be a Copperbelt resident or willing to relocate to Ndola.
Minimum of 2 years of supervisory experience in a restaurant or hospitality setting. Strong leadership and problem-solving skills. Excellent customer service and communication abilities. Ability to manage a team in a fast-paced, high-volume environment. Knowledge of restaurant operations and service standards. Must be a Copperbelt resident or willing to relocate to Ndola.
JOB-680f3128770ad
Vacancy title:
Floor Supervisors
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Restaurant & Hospitality]
Jobs at:
Private
Deadline of this Job:
Monday, May 12 2025
Duty Station:
Copperbelt Province | Ndola | Zambia
Summary
Date Posted: Monday, April 28 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Organization: New Quick Service Restaurant (Name TBD)
Location: Ndola, Copperbelt Province, Zambia
Position: Floor Supervisors
Employment Type: Full-Time
Application Deadline: Not specified (apply promptly as positions are to be filled quickly)
Job Summary:
We are seeking experienced Floor Supervisors to oversee front-of-house operations at our new Quick Service Restaurant in Ndola. This role involves managing staff, ensuring smooth service, and maintaining high customer satisfaction during shifts.
Key Responsibilities:
- Supervise waiters, cashiers, and cleaners to ensure efficient front-of-house operations.
- Monitor service flow and address bottlenecks during busy periods.
- Handle customer complaints and resolve issues promptly to maintain satisfaction.
- Train and mentor front-of-house staff to uphold service standards.
- Ensure the dining area is clean, organized, and welcoming at all times.
- Assist the Complex Manager in implementing operational policies and procedures.
- Monitor sales performance and suggest improvements to enhance customer experience.
Qualifications and Skills:
- Minimum of 2 years of supervisory experience in a restaurant or hospitality setting.
- Strong leadership and problem-solving skills.
- Excellent customer service and communication abilities.
- Ability to manage a team in a fast-paced, high-volume environment.
- Knowledge of restaurant operations and service standards.
- Must be a Copperbelt resident or willing to relocate to Ndola.
Work Hours: 8
Experience in Months: 24
Level of Education: professional certificate
Job application procedure
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