Vacancy title:
Fraud Analyst

[Type: FULL_TIME, Industry: Engineering Services, Category: Computer & IT]

Jobs at:
Greenlight Planet Zambia

Deadline of this Job:
Monday, September 1 2025

Duty Station:
Zambia | Lusaka | Zambia

Summary
Date Posted: Monday, August 18 2025, Base Salary: Not Disclosed

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JOB DETAILS:

What you would be expected to do:

• Detection of potential fraud from suspicious patterns and unusual behaviors in the field and from the data perspective through review of sales and collections data, customer behavior, and other relevant information to identify potential fraud patterns.
• Investigate suspected fraud and gather evidence of fraud. This involves field investigations, verification of client information, identification of impersonation and/or identity theft, assessment of product usage integrity etc.
• Visit customer sites to verify installations, assess asset condition, identify potential tampering or theft, and enforce repossession where necessary.
• Interview customers, sales agents, and other parties to help in gathering information and clarify discrepancies related to sales, theft, product usage, product installations, or customer interactions.Work with sales, customer service, and operations teams and other internal stakeholders to avail findings, implement preventive measures, and improve overall fraud detection and mitigation.
• Liaise with different law enforcement agents to close reported fraud cases.
• Prepare reports and documentation by compiling detailed reports of investigation findings, recommendations, and outcomes.
• Build, develop, and maintain relationships with customers, sales agents, staff members, and local authorities to facilitate investigations and gather intelligence.
• Creating fraud awareness for the staff as well as fraud impact on the business.
• Any other duty that may be assigned by the fraud manager or Risk team

You might be a strong candidate if you:

• A bachelor’s degree/Diploma  in a related field of criminal justice/criminology/security studies and risk management.
• Other relevant certification in criminal investigations is an added advantage.
• At least 3 years of experience in fraud investigations.
• Familiarity with PAYGO products and business models is a plus.
• Physical stamina, i.e., the ability to travel extensively and work in various environmental conditions.

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast-growing, high impact industry;
• The chance to work in an open-minded, open culture surrounded by energetic Sun King team who are focused on the aspect of continuously innovating and growing an innovative, sustainable business with a profound impact on the world;
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs help you become a better manager and professional through the Sun King Academy.

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

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