About the Role: Front Office Executive Position

As a Front Office Executive at INFRATEL, you will be the first point of contact for clients, visitors, and staff, providing exceptional customer service and administrative support. This full-time position requires a proactive individual capable of managing multiple responsibilities efficiently while maintaining a welcoming and professional reception area.

Key Responsibilities

• Receive, register, and dispatch all incoming and outgoing correspondence promptly.
• Attend to clients, visitors, and respond to customer queries and complaints with professionalism.
• Maintain an organized, presentable, and professional reception area at all times.
• Answer and redirect incoming telephone calls efficiently.
• Maintain systematic records and facilitate smooth document circulation within the office.
• Provide general administrative support to various departments as needed.
• Schedule meetings, interviews, and appointments to optimize office workflow.
• Monitor office supplies and ensure adequate stock levels are maintained.
• Assist with hotel and flight bookings for staff and visitors.
• Contribute to the development of performance targets and support performance management initiatives.

Minimum Qualifications and Experience

• Full Grade 12 Certificate with a minimum of five O Levels.
• Diploma in Front Office Management or a related field is required.
• At least two years of relevant experience in a similar front office role, preferably within a corporate setting.

Essential Skills and Competencies

• Excellent customer service skills and telephone etiquette.
• Proficient computer skills, including common office software.
• Strong verbal and written communication abilities.
• Effective listening and interpersonal skills to engage with diverse stakeholders.
• Ability to manage time efficiently and multitask in a fast-paced environment.
• Customer-focused with a results-oriented approach.
• Capability to work well under pressure and adapt to changing priorities.
• Demonstrated integrity, resilience, and a team-oriented mindset.
• Attention to detail and commitment to quality in all tasks.

• Receive, register, and dispatch all incoming and outgoing correspondence promptly.
• Attend to clients, visitors, and respond to customer queries and complaints with professionalism.
• Maintain an organized, presentable, and professional reception area at all times.
• Answer and redirect incoming telephone calls efficiently.
• Maintain systematic records and facilitate smooth document circulation within the office.
• Provide general administrative support to various departments as needed.
• Schedule meetings, interviews, and appointments to optimize office workflow.
• Monitor office supplies and ensure adequate stock levels are maintained.
• Assist with hotel and flight bookings for staff and visitors.
• Contribute to the development of performance targets and support performance management initiatives.

• Excellent customer service skills and telephone etiquette.
• Proficient computer skills, including common office software.
• Strong verbal and written communication abilities.
• Effective listening and interpersonal skills to engage with diverse stakeholders.
• Ability to manage time efficiently and multitask in a fast-paced environment.
• Customer-focused with a results-oriented approach.
• Capability to work well under pressure and adapt to changing priorities.
• Demonstrated integrity, resilience, and a team-oriented mindset.
• Attention to detail and commitment to quality in all tasks.

• Full Grade 12 Certificate with a minimum of five O Levels.
• Diploma in Front Office Management or a related field is required.
• At least two years of relevant experience in a similar front office role, preferably within a corporate setting.