Front Office & Housekeeping Supervisor
2025-07-16T16:34:32+00:00
Private
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FULL_TIME
Lusaka
Lusaka
10101
Zambia
Business Management and Administration
Admin & Office
2025-07-30T17:00:00+00:00
Zambia
8
A well-established lodge is looking to hire a qualified and experienced individual to oversee Front Office Operations and Housekeeping Services. The successful candidate will be responsible for ensuring high standards of customer service, cleanliness, and guest satisfaction while maximizing revenue and maintaining operational efficiency.
Key Responsibilities:
- Oversee all front office and housekeeping operations in line with the lodge’s service standards
- Supervise and train front office and housekeeping staff
- Ensure guest check-in and check-out procedures are efficient and welcoming
- Maintain cleanliness and hygiene in guest rooms and public areas
- Handle guest inquiries, feedback, and complaints in a professional manner
- Monitor room occupancy, availability, and coordinate with reservations
- Control housekeeping inventories and ensure proper use of supplies
- Work closely with the management team to maximize revenue and meet budgetary targets
Minimum Qualifications & Experience:
- Minimum 5 years of experience in a similar role within a lodge or hotel setting
- Certificate or higher in Front Office Operations, Hospitality, or Business Administration
- Strong leadership and communication skills
- Excellent attention to detail and customer service orientation
- Proficient in hospitality systems and basic computer applications
Oversee all front office and housekeeping operations in line with the lodge’s service standards Supervise and train front office and housekeeping staff Ensure guest check-in and check-out procedures are efficient and welcoming Maintain cleanliness and hygiene in guest rooms and public areas Handle guest inquiries, feedback, and complaints in a professional manner Monitor room occupancy, availability, and coordinate with reservations Control housekeeping inventories and ensure proper use of supplies Work closely with the management team to maximize revenue and meet budgetary targets
Minimum 5 years of experience in a similar role within a lodge or hotel setting Certificate or higher in Front Office Operations, Hospitality, or Business Administration Strong leadership and communication skills Excellent attention to detail and customer service orientation Proficient in hospitality systems and basic computer applications
Minimum 5 years of experience in a similar role within a lodge or hotel setting Certificate or higher in Front Office Operations, Hospitality, or Business Administration Strong leadership and communication skills Excellent attention to detail and customer service orientation Proficient in hospitality systems and basic computer applications
No Requirements
JOB-6877d498e5006
Vacancy title:
Front Office & Housekeeping Supervisor
[Type: FULL_TIME, Industry: Business Management and Administration, Category: Admin & Office]
Jobs at:
Private
Deadline of this Job:
Wednesday, July 30 2025
Duty Station:
Lusaka | Lusaka | Zambia
Summary
Date Posted: Wednesday, July 16 2025, Base Salary: Not Disclosed
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JOB DETAILS:
A well-established lodge is looking to hire a qualified and experienced individual to oversee Front Office Operations and Housekeeping Services. The successful candidate will be responsible for ensuring high standards of customer service, cleanliness, and guest satisfaction while maximizing revenue and maintaining operational efficiency.
Key Responsibilities:
- Oversee all front office and housekeeping operations in line with the lodge’s service standards
- Supervise and train front office and housekeeping staff
- Ensure guest check-in and check-out procedures are efficient and welcoming
- Maintain cleanliness and hygiene in guest rooms and public areas
- Handle guest inquiries, feedback, and complaints in a professional manner
- Monitor room occupancy, availability, and coordinate with reservations
- Control housekeeping inventories and ensure proper use of supplies
- Work closely with the management team to maximize revenue and meet budgetary targets
Minimum Qualifications & Experience:
- Minimum 5 years of experience in a similar role within a lodge or hotel setting
- Certificate or higher in Front Office Operations, Hospitality, or Business Administration
- Strong leadership and communication skills
- Excellent attention to detail and customer service orientation
- Proficient in hospitality systems and basic computer applications
Work Hours: 8
Experience: No Requirements
Level of Education: professional certificate
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