JOB TITLE

Graphics & Customer Service Officer – RPX Department

Location

Solwezi

Reports To

RPX Supervisor

JOB PURPOSE

The successful candidate will be responsible for providing graphic design services, cashiering support, customer service assistance, and copy center operations while ensuring efficient service delivery and customer satisfaction within the RPX Department.

KEY RESPONSIBILITIES

Graphic Design Duties

• Design and prepare artwork for printing and branding services.
• Create flyers, banners, brochures, posters, business cards, and other promotional materials.
• Edit and format customer artwork to print-ready standards.
• Ensure all designs meet company quality and branding standards.
• Support marketing and promotional campaigns with creative content.

Cashiering Duties

• Receive and process customer payments accurately.
• Issue receipts and maintain proper transaction records.
• Conduct daily cash reconciliations and prepare reports.

Customer Service Duties

• Attend to walk-in, phone, email, and WhatsApp customer inquiries.
• Provide information on products, pricing, and services.
• Handle customer complaints and ensure timely resolution.
• Follow up on customer orders and delivery timelines.
• Maintain professional customer relationships and service standards.

Copy Center Operations

• Operate photocopying, printing, binding, laminating, and scanning machines.
• Ensure accurate and timely processing of customer jobs.
• Monitor print quality and machine performance.
• Assist customers with document preparation and finishing services.
• Maintain cleanliness and organization of the copy center area.

Administrative Duties

• Maintain customer job records and daily activity reports.
• Coordinate customer orders with production teams.
• Monitor stock levels for printing and operational materials.
• Ensure compliance with company procedures and operational standards.

MINIMUM REQUIREMENTS

• Diploma or Certificate in Graphic Design, Business Administration, Marketing, ICT, or related field.
• Minimum 2 years’ experience in graphic design, customer service, cashiering, or copy center operations.
• Proficiency in CorelDraw, Adobe Photoshop, Illustrator, or related software.
• Good computer literacy and communication skills.
• Strong attention to detail and customer service orientation.
• Should be based in Solwezi.

KEY COMPETENCIES

• Graphic design creativity
• Customer service excellence
• Cash handling and accountability
• Communication and interpersonal skills
• Multitasking ability
• Teamwork and professionalism
• Time management
• Problem-solving skills

• Design and prepare artwork for printing and branding services.
• Create flyers, banners, brochures, posters, business cards, and other promotional materials.
• Edit and format customer artwork to print-ready standards.
• Ensure all designs meet company quality and branding standards.
• Support marketing and promotional campaigns with creative content.
• Receive and process customer payments accurately.
• Issue receipts and maintain proper transaction records.
• Conduct daily cash reconciliations and prepare reports.
• Attend to walk-in, phone, email, and WhatsApp customer inquiries.
• Provide information on products, pricing, and services.
• Handle customer complaints and ensure timely resolution.
• Follow up on customer orders and delivery timelines.
• Maintain professional customer relationships and service standards.
• Operate photocopying, printing, binding, laminating, and scanning machines.
• Ensure accurate and timely processing of customer jobs.
• Monitor print quality and machine performance.
• Assist customers with document preparation and finishing services.
• Maintain cleanliness and organization of the copy center area.
• Maintain customer job records and daily activity reports.
• Coordinate customer orders with production teams.
• Monitor stock levels for printing and operational materials.
• Ensure compliance with company procedures and operational standards.

• Graphic design creativity
• Customer service excellence
• Cash handling and accountability
• Communication and interpersonal skills
• Multitasking ability
• Teamwork and professionalism
• Time management
• Problem-solving skills
• Proficiency in CorelDraw, Adobe Photoshop, Illustrator, or related software
• Good computer literacy

• Diploma or Certificate in Graphic Design, Business Administration, Marketing, ICT, or related field.
• Minimum 2 years’ experience in graphic design, customer service, cashiering, or copy center operations.
• Proficiency in CorelDraw, Adobe Photoshop, Illustrator, or related software.
• Good computer literacy and communication skills.
• Strong attention to detail and customer service orientation.
• Should be based in Solwezi.