Join Our Team at Lolebezi Safari Lodge !

Position : Head of Housekeeping

Department : Housekeeping

Reporting : Assistant Camp Manager

Location: Lower Zambezi

Job Purpose

To manage and supervise all housekeeping operations within the lodge to ensure guest rooms, guest areas, and staff areas are maintained to exceptional cleanliness, comfort, and presentation standards, while ensuring efficient use of resources and delivering a high-quality safari guest experience.

Key Responsibilities

• Be aware of daily guest movements and ensure the housekeeping team is kept briefed at all times.
• Ensure Villas are cleaned as per style, standards policy, and procedures, using a checklist at all times.
• Prepare weekly Rosters for the housekeeping department.
• Ensure that all front-of-house and public areas are kept clean at all times.
• Ensure to follow the Standard Operating Procedures in place for deck treatments, brasso, silvo etc.
• Maintain a professional and polite code of conduct when in guests Villas.
• Training of junior housekeepers.
• Ensure the housekeeping whiteboard is updated regularly so the team is well aware of any information relating to guests and their movements
• Ensure guests' laundry is done and returned to the guest within the lodge's standards timeline.
• Daily issuing of housekeeping and laundry stocks.
• Conduct weekly stock take.
• Ensure breakages, missing items, and damages are reported within a timely fashion.
• Ensure the housekeeping team maintains hygiene standards at all times i.e clean uniform daily, no body odour, neatly groomed etc
• Ensure that all maintenance issues are reported to the maintenance team immediately and followed up.

Requirements and skills

• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Keen attention to detail with excellent follow-through capabilities
• Ability to focus intently on ensuring consistent, high-quality personalized service

Qualifications:

• Full Grade 12 certificate.
• Diploma in Hospitality Management
• 6+ years of relevant experience is required.

• Be aware of daily guest movements and ensure the housekeeping team is kept briefed at all times.
• Ensure Villas are cleaned as per style, standards policy, and procedures, using a checklist at all times.
• Prepare weekly Rosters for the housekeeping department.
• Ensure that all front-of-house and public areas are kept clean at all times.
• Ensure to follow the Standard Operating Procedures in place for deck treatments, brasso, silvo etc.
• Maintain a professional and polite code of conduct when in guests Villas.
• Training of junior housekeepers.
• Ensure the housekeeping whiteboard is updated regularly so the team is well aware of any information relating to guests and their movements
• Ensure guests' laundry is done and returned to the guest within the lodge's standards timeline.
• Daily issuing of housekeeping and laundry stocks.
• Conduct weekly stock take.
• Ensure breakages, missing items, and damages are reported within a timely fashion.
• Ensure the housekeeping team maintains hygiene standards at all times i.e clean uniform daily, no body odour, neatly groomed etc
• Ensure that all maintenance issues are reported to the maintenance team immediately and followed up.

• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Keen attention to detail with excellent follow-through capabilities
• Ability to focus intently on ensuring consistent, high-quality personalized service

• Full Grade 12 certificate.
• Diploma in Hospitality Management