About Devdraft & Bila

Devdraft AI Payment Solutions Ltd is a fintech company building payment and financial infrastructure solutions across Africa. Through Bila, our payment aggregation platform, we enable businesses to collect payments seamlessly through mobile money, bank transfers, payment links, QR codes, USSD, and other digital payment channels.

As we continue to scale, we are seeking an experienced and results-driven Head of Sales to lead merchant acquisition, revenue growth, and sales team performance across Zambia.

Role Summary

The Head of Sales will be responsible for driving the commercial growth of Bila by acquiring high-quality merchants, increasing transaction volumes, building strategic relationships, and leading a team of field sales representatives.

This is a hands-on leadership role requiring an individual who is comfortable both in the field engaging merchants and in the office managing performance, reporting, coaching, and sales strategy.

The successful candidate will be expected to build a high-performing sales culture focused on merchant acquisition, activation, transaction growth, and revenue generation.

Key Responsibilities

Sales Leadership

• Lead, coach, and manage the Bila sales team.
• Set and monitor individual and team sales targets.
• Conduct weekly sales reviews and performance coaching sessions.
• Build and implement sales strategies to drive merchant acquisition and growth.

Merchant Acquisition

• Identify, prospect, and onboard high-quality merchants.
• Develop relationships with SMEs, retailers, wholesalers, service providers, and enterprise clients.
• Drive field sales activities and merchant engagement initiatives.
• Ensure merchants are successfully onboarded and activated.

Revenue & Transaction Growth

• Increase transaction volumes across the merchant portfolio.
• Drive merchant adoption and ongoing platform usage.
• Monitor merchant performance and identify opportunities for growth.
• Work closely with operations and customer support teams to ensure merchant success.

Reporting & CRM Management

• Maintain accurate sales records and pipeline reporting.
• Ensure proper use of CRM systems and sales tracking tools.
• Prepare weekly and monthly sales performance reports.
• Provide market intelligence and competitor insights.

Minimum Requirements

• Minimum of 5 years’ experience in sales within the fintech, banking, payments, financial services, telecommunications, or related sectors.
• Proven experience in field sales and merchant acquisition.
• Demonstrated ability to consistently achieve sales and revenue targets.
• Experience managing or supervising a sales team.
• Strong understanding of merchant payments, mobile money, acquiring, or digital financial services.
• Bachelor’s Degree in Business Administration, Marketing, Economics, Finance, or a related field.
• Valid driver’s licence will be an added advantage.

Key Competencies

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Commercial awareness and business development mindset.
• Strong analytical and reporting capabilities.
• Ability to work independently and in a fast-paced startup environment.
• High levels of integrity, accountability, and professionalism.

Success Measures

The successful candidate will be measured on:

• Merchant acquisition targets.
• Merchant activation rates.
• Monthly transaction volume growth.
• Revenue growth.
• Sales team productivity and performance.
• CRM accuracy and reporting compliance.
• Customer retention and merchant satisfaction.

Why Join Devdraft?

This is an opportunity to play a leading role in scaling one of Zambia’s emerging fintech platforms. The Head of Sales will have the opportunity to shape market strategy, build a high-performing team, and directly contribute to the growth of Bila and Devdraft’s broader vision across Africa.

• Lead, coach, and manage the Bila sales team.
• Set and monitor individual and team sales targets.
• Conduct weekly sales reviews and performance coaching sessions.
• Build and implement sales strategies to drive merchant acquisition and growth.
• Identify, prospect, and onboard high-quality merchants.
• Develop relationships with SMEs, retailers, wholesalers, service providers, and enterprise clients.
• Drive field sales activities and merchant engagement initiatives.
• Ensure merchants are successfully onboarded and activated.
• Increase transaction volumes across the merchant portfolio.
• Drive merchant adoption and ongoing platform usage.
• Monitor merchant performance and identify opportunities for growth.
• Work closely with operations and customer support teams to ensure merchant success.
• Maintain accurate sales records and pipeline reporting.
• Ensure proper use of CRM systems and sales tracking tools.
• Prepare weekly and monthly sales performance reports.
• Provide market intelligence and competitor insights.

• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Commercial awareness and business development mindset.
• Strong analytical and reporting capabilities.
• Ability to work independently and in a fast-paced startup environment.
• High levels of integrity, accountability, and professionalism.

• Minimum of 5 years’ experience in sales within the fintech, banking, payments, financial services, telecommunications, or related sectors.
• Proven experience in field sales and merchant acquisition.
• Demonstrated ability to consistently achieve sales and revenue targets.
• Experience managing or supervising a sales team.
• Strong understanding of merchant payments, mobile money, acquiring, or digital financial services.
• Bachelor’s Degree in Business Administration, Marketing, Economics, Finance, or a related field.
• Valid driver’s licence will be an added advantage.