VACANCY ANNOUNCEMENT

Head of Security Technology, Monitoring & Rapid Response

Location: Lusaka, Zambia

Swiss Guard Security Services Ltd is a leading security services provider committed to delivering innovative, reliable, and technology-driven security solutions. We are seeking a highly skilled and results-oriented professional to join our team as Head of Security Technology, Monitoring & Rapid Response.

Job Purpose

The role is responsible for leading and managing all security technology operations, including control room activities, alarm monitoring, rapid response coordination, security systems installation and maintenance, IT infrastructure, and remote guard monitoring. The successful candidate will ensure operational efficiency, service excellence, and revenue growth while maintaining high standards of security and customer satisfaction.

Key Responsibilities

1. Strategic Leadership & Management
   Develop and implement departmental strategies to drive efficiency and profitability
   Establish policies, procedures, and performance metrics (KPIs)
   Identify and develop new business opportunities
2. Control Room & Rapid Response Operations
   Oversee 24/7 control room and alarm monitoring systems
   Coordinate emergency responses and incident management
   Ensure optimal performance of monitoring systems and technologies
3. Security Systems & Technology Management
   Supervise installation and maintenance of CCTV, alarms, and access control systems
   Ensure compliance with industry standards and client requirements
   Manage maintenance schedules and system uptime
4. IT & Digital Security Infrastructure
   Oversee IT systems supporting security operations
   Implement cybersecurity measures and system upgrades
5. Fleet & Surveillance Management
   Manage GPS tracking and real-time monitoring of company vehicles
   Develop analytics to enhance operational efficiency
6. Remote Guard Monitoring
   Enhance remote surveillance solutions and guard performance tracking
   Ensure real-time communication between field teams and control room
7. Financial & Revenue Management
   Develop and manage departmental budgets
   Drive revenue through innovative security technology services
   Oversee pricing models for services
8. Team Leadership & Development
   Recruit, train, and mentor staff
   Promote a high-performance culture and continuous learning
9. Client Engagement & Business Development
   Build strong client relationships and deliver customized solutions
   Support marketing and sales initiatives
10. Compliance & Risk Management
    Ensure adherence to legal and regulatory requirements
    Implement risk mitigation strategies and emergency protocols

Minimum Requirements

• Bachelor’s degree in Security Management, IT, Engineering, or related field
• 5–7 years’ experience in security technology or operations management
• Strong leadership and strategic planning skills
• Technical expertise in CCTV, alarm systems, GPS tracking, and monitoring solutions
• Knowledge of IT infrastructure and cybersecurity
• Strong analytical, problem-solving, and decision-making skills
• Proven business acumen with revenue generation experience
• Excellent communication and interpersonal skills

Key Competencies

• Results-oriented with strong attention to detail
• Ability to work under pressure and meet deadlines
• High level of integrity and professionalism
• Strong teamwork and collaboration skills

Additional Requirements

• Flexibility to work outside normal working hours when required

• Develop and implement departmental strategies to drive efficiency and profitability
• Establish policies, procedures, and performance metrics (KPIs)
• Identify and develop new business opportunities
• Oversee 24/7 control room and alarm monitoring systems
• Coordinate emergency responses and incident management
• Ensure optimal performance of monitoring systems and technologies
• Supervise installation and maintenance of CCTV, alarms, and access control systems
• Ensure compliance with industry standards and client requirements
• Manage maintenance schedules and system uptime
• Oversee IT systems supporting security operations
• Implement cybersecurity measures and system upgrades
• Manage GPS tracking and real-time monitoring of company vehicles
• Develop analytics to enhance operational efficiency
• Enhance remote surveillance solutions and guard performance tracking
• Ensure real-time communication between field teams and control room
• Develop and manage departmental budgets
• Drive revenue through innovative security technology services
• Oversee pricing models for services
• Recruit, train, and mentor staff
• Promote a high-performance culture and continuous learning
• Build strong client relationships and deliver customized solutions
• Support marketing and sales initiatives
• Ensure adherence to legal and regulatory requirements
• Implement risk mitigation strategies and emergency protocols

• Strong leadership and strategic planning skills
• Technical expertise in CCTV, alarm systems, GPS tracking, and monitoring solutions
• Knowledge of IT infrastructure and cybersecurity
• Strong analytical, problem-solving, and decision-making skills
• Proven business acumen with revenue generation experience
• Excellent communication and interpersonal skills
• Results-oriented with strong attention to detail
• Ability to work under pressure and meet deadlines
• High level of integrity and professionalism
• Strong teamwork and collaboration skills

• Bachelor’s degree in Security Management, IT, Engineering, or related field
• 5–7 years’ experience in security technology or operations management