JOB ADVERTISEMENT – HOTEL MANAGER

Gloria Inn Hotel is inviting applications from suitably qualified and experienced individuals for the position of Hotel Manager.

Key Responsibilities

• Oversee the daily operations of the hotel, including front office, housekeeping, restaurant, bar, and maintenance.
• Supervise and manage staff to ensure efficient service delivery and high standards of customer care.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Monitor hotel revenue, expenses, and ensure proper stock control and purchasing procedures.
• Ensure compliance with hotel policies, health and safety standards, and regulatory requirements.
• Support marketing and sales activities to increase occupancy, conferences, and events.
• Prepare and submit regular operational reports to management.

Qualifications and Requirements

• Degree in Hospitality Management.
• Minimum of 5–10 years’ experience in hotel management or a similar role.
• Strong leadership, communication, and organizational skills.
• Ability to work under pressure and manage a team effectively.
• Good knowledge of hotel operations and customer service standards.

• Oversee the daily operations of the hotel, including front office, housekeeping, restaurant, bar, and maintenance.
• Supervise and manage staff to ensure efficient service delivery and high standards of customer care.
• Handle guest inquiries and resolve complaints in a professional and timely manner.
• Monitor hotel revenue, expenses, and ensure proper stock control and purchasing procedures.
• Ensure compliance with hotel policies, health and safety standards, and regulatory requirements.
• Support marketing and sales activities to increase occupancy, conferences, and events.
• Prepare and submit regular operational reports to management.

• Strong leadership skills
• Strong communication skills
• Strong organizational skills
• Ability to work under pressure
• Ability to manage a team effectively
• Good knowledge of hotel operations
• Good knowledge of customer service standards

• Degree in Hospitality Management
• Minimum of 5–10 years’ experience in hotel management or a similar role