Hotel Receptionist

Carrey Hotel

Full-time

No.3825 Parliament Road, Lusaka, Zambia

ZMW 2.50k - ZMW 5k / month

14h ago

Hotel Receptionist

Number of Positions: 2 females

Work Location: Lusaka

Job Responsibilities:

• Responsible for hotel front desk reception, warmly welcoming guests during check-in and check-out.
• Handle procedures related to guest check-in, check-out, and extensions.
• Answer phone calls, handle customer inquiries, reservations, and complaints.
• Assist guests in resolving any issues encountered during their stay.
• Responsible for cashier duties, account registration, and daily business report preparation.
• Maintain the cleanliness of the front desk area and uphold a good hotel image.
• Maintain good communication and coordination with the housekeeping department and other departments.
• Complete other tasks assigned by superiors.

Job Requirements:

• Age 18-30
• High school education or above.
• Good communication skills; Chinese language proficiency is preferred.
• Proficient in computers and office software.
• Responsible and conscientious, with strong service awareness and team spirit.
• Experience in hotels, customer service, or front desk work is preferred.
• Able to work in shifts, including night shifts.

Salary and Benefits:

• Salary: negotiable
• Work meals provided
• Accommodation provided
• Other benefits: negotiable

• Responsible for hotel front desk reception, warmly welcoming guests during check-in and check-out.
• Handle procedures related to guest check-in, check-out, and extensions.
• Answer phone calls, handle customer inquiries, reservations, and complaints.
• Assist guests in resolving any issues encountered during their stay.
• Responsible for cashier duties, account registration, and daily business report preparation.
• Maintain the cleanliness of the front desk area and uphold a good hotel image.
• Maintain good communication and coordination with the housekeeping department and other departments.
• Complete other tasks assigned by superiors.

• Good communication skills
• Chinese language proficiency is preferred
• Proficient in computers and office software
• Responsible and conscientious
• Strong service awareness
• Team spirit

• Age 18-30
• High school education or above
• Experience in hotels, customer service, or front desk work is preferred
• Able to work in shifts, including night shifts