Background information about the job or company (e.g., role context, company overview)

Cairo Hotel is inviting applications from suitably qualified, experienced, hardworking, and self-motivated individuals to fill the following positions:

Receptionists are the first point of contact for guests, providing warm welcomes and efficient service throughout their stay.

Responsibilities or duties

Guest Check-In/Check-Out: Process guest arrivals and departures efficiently, verifying reservations, issuing room keys, and handling payments.

Reservation Management: Manage room bookings, answer phone calls, and respond to email inquiries.

Guest Information: Provide guests with accurate information about hotel facilities, services, dining options, and local attractions.

Guest Assistance: Handle guest inquiries, special requests, and complaints professionally, coordinating with other departments as needed.

Cash Handling: Process payments accurately using the POS system and maintain a balanced cash drawer.

Record Keeping: Maintain accurate guest records, updating profiles and ensuring data accuracy.

Concierge Services: Assist guests with transportation, tour bookings, and dinner reservations.

Shift Handover: Prepare detailed shift handover reports for seamless transitions between shifts.

Qualifications or requirements (e.g., education, skills)

Full Grade 12 Certificate.

Relevant academic or professional qualifications for specialised positions.

Good communication and customer service skills.

Ability to work under pressure and as part of a team.

Applicants must be hardworking, honest, reliable, and self-motivated.

Experience needed

Previous experience in the hotel or hospitality industry is an added advantage.

• Process guest arrivals and departures efficiently, verifying reservations, issuing room keys, and handling payments.
• Manage room bookings, answer phone calls, and respond to email inquiries.
• Provide guests with accurate information about hotel facilities, services, dining options, and local attractions.
• Handle guest inquiries, special requests, and complaints professionally, coordinating with other departments as needed.
• Process payments accurately using the POS system and maintain a balanced cash drawer.
• Maintain accurate guest records, updating profiles and ensuring data accuracy.
• Assist guests with transportation, tour bookings, and dinner reservations.
• Prepare detailed shift handover reports for seamless transitions between shifts.

• Good communication skills
• Customer service skills
• Ability to work under pressure
• Ability to work as part of a team
• Hardworking
• Honest
• Reliable
• Self-motivated

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.
• Previous experience in the hotel or hospitality industry is an added advantage.