Housekeeping Supervisors oversee the housekeeping team, ensuring cleanliness standards are maintained throughout the hotel.

Team Supervision:

Supervise, train, and schedule housekeeping staff (room attendants, cleaners, laundry attendants).

Room Inspections:

Inspect guest rooms and public areas to ensure cleanliness standards are met.

Task Assignment:

Assign daily tasks to room attendants and monitor their performance.

Inventory Management:

Manage inventory of linen, amenities, and cleaning supplies, ensuring adequate stock levels.

Lost and Found:

Manage the lost and found process, ensuring items are logged and stored securely.

Maintenance Coordination:

Report maintenance issues to the engineering department and follow up on repairs.

Guest Relations:

Address guest requests and complaints related to housekeeping services.

Training:

Train new staff on cleaning procedures, safety protocols, and service standards.

Reporting:

Prepare shift reports on room statuses, staffing, and incidents.

Minimum Requirements:

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.
• Previous experience in the hotel or hospitality industry is an added advantage.
• Good communication and customer service skills.
• Ability to work under pressure and as part of a team.
• Applicants must be hardworking, honest, reliable, and self-motivated.

• Supervise, train, and schedule housekeeping staff (room attendants, cleaners, laundry attendants).
• Inspect guest rooms and public areas to ensure cleanliness standards are met.
• Assign daily tasks to room attendants and monitor their performance.
• Manage inventory of linen, amenities, and cleaning supplies, ensuring adequate stock levels.
• Manage the lost and found process, ensuring items are logged and stored securely.
• Report maintenance issues to the engineering department and follow up on repairs.
• Address guest requests and complaints related to housekeeping services.
• Train new staff on cleaning procedures, safety protocols, and service standards.
• Prepare shift reports on room statuses, staffing, and incidents.

• Good communication and customer service skills.
• Ability to work under pressure and as part of a team.
• Hardworking, honest, reliable, and self-motivated.

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.