The HR Officer will wok with the Head HR & Admin to support business units to drive operational effectiveness through the implementation of Human Resource best practice. Coordinate the performance management process with the Head HR & Admin. Administer HR policies, procedures relating to recruitment, welfare, pension, medical, housing and salary and wages administration. Manage disciplinary cases and grievances. Maintain a safe and health working. Build and maintain key stakeholder relationships with HR Leadership, Business Leadership, the wider HR community and Employees.

Responsibilities or duties

• Work closely with the Head HR to Coordinate the performance management process for the bank
• Enforcing complying of instructions given pertaining to the use of personal protective clothing, equipment or gear or any matter in relation to health and safety to all employees.
• Ensuring that all employees do not interfere with anything that has been provided in the interest of health and safety in the workplace.
• Rationalizing labour headcount to meet the requirement to enhance productivity.
• Assisting with Staff Remuneration through ensuring that all relevant data is communicated to Finance.
• Facilitating the bank’s labour requirements on restructuring process of laying off and recess, retrenching or redeploying of employees as a result of company labour rationalization.
• Manage end to end in house recruitment and selection process (writing the job advertisements, interviewing, reference checking and creating employment contracts)
• Preparing and conducting inductions for new employees.
• Manage on boarding processes and exit interviews.
• Providing support and assistance to supervisors/managers with grievance handling, dispute resolution and performance management and disciplinary issues.
• Attendance and tracking of employee movements.
• Issuing out Leave forms and advising employees on when to take their Annual leave
• Assisting in conducting Monthly performance appraisals.
• Updating and maintaining all HR records in the HR system; Maintaining all employee records and files, including appointment, termination, probation, performance, induction and training records.
• Build and maintain key stakeholder relationships with HR Leadership, Business Leadership, the wider HR community and Employees
• Help to plan, organize, direct, control or coordinate the personnel, training, or labour relations activities of the bank
• Research and consult on compensation and benefits

Qualifications or requirements 

• Good Communications Skills
• Approachable
• Proactive
• Well driven and energetic
• Peoples person yet firm
• Attention to detail
• Good Interpersonal Skills
• Negotiating Skills
• Problem-solving Skills

Experience needed

• Degree in HR Management, Business Administration or Social Sciences
• Must have a minimum of 4-6 years of experience in Human Resources and Administration with a Commercial Bank or Micro-Financial Institution or FMCG sector
• Must be well-vested in Labour Laws and Contract Management
• Proven ability to prepare HR reports
• Knowledge of safety rules and regulations
• Knowledge of Bank procedures and policies
• Familiarity with performance management software will be plus
• Must be a Member of ZIHRM with a valid practicing certificate for 2026

• Work closely with the Head HR to Coordinate the performance management process for the bank
• Enforcing complying of instructions given pertaining to the use of personal protective clothing, equipment or gear or any matter in relation to health and safety to all employees.
• Ensuring that all employees do not interfere with anything that has been provided in the interest of health and safety in the workplace.
• Rationalizing labour headcount to meet the requirement to enhance productivity.
• Assisting with Staff Remuneration through ensuring that all relevant data is communicated to Finance.
• Facilitating the bank’s labour requirements on restructuring process of laying off and recess, retrenching or redeploying of employees as a result of company labour rationalization.
• Manage end to end in house recruitment and selection process (writing the job advertisements, interviewing, reference checking and creating employment contracts)
• Preparing and conducting inductions for new employees.
• Manage on boarding processes and exit interviews.
• Providing support and assistance to supervisors/managers with grievance handling, dispute resolution and performance management and disciplinary issues.
• Attendance and tracking of employee movements.
• Issuing out Leave forms and advising employees on when to take their Annual leave
• Assisting in conducting Monthly performance appraisals.
• Updating and maintaining all HR records in the HR system; Maintaining all employee records and files, including appointment, termination, probation, performance, induction and training records.
• Build and maintain key stakeholder relationships with HR Leadership, Business Leadership, the wider HR community and Employees
• Help to plan, organize, direct, control or coordinate the personnel, training, or labour relations activities of the bank
• Research and consult on compensation and benefits

• Good Communications Skills
• Approachable
• Proactive
• Well driven and energetic
• Peoples person yet firm
• Attention to detail
• Good Interpersonal Skills
• Negotiating Skills
• Problem-solving Skills

• Degree in HR Management, Business Administration or Social Sciences
• Must have a minimum of 4-6 years of experience in Human Resources and Administration with a Commercial Bank or Micro-Financial Institution or FMCG sector
• Must be well-vested in Labour Laws and Contract Management
• Proven ability to prepare HR reports
• Knowledge of safety rules and regulations
• Knowledge of Bank procedures and policies
• Familiarity with performance management software will be plus
• Must be a Member of ZIHRM with a valid practicing certificate for 2026