Background information about the job or company (e.g., role context, company overview)

African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 23 national parks and protected areas in 13 countries covering over 20 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Ethiopia, Malawi, Mozambique, the Republic of Congo, Rwanda, South Sudan, Zambia and Zimbabwe.

Position Summary

The Human Resource Officer will provide comprehensive HR support to the Bangweulu Wetlands by ensuring efficient implementation of HR policies, procedures, and best practices. The role is responsible for managing day‑to‑day HR operations, including recruitment, onboarding, employee relations, performance management, welfare and benefits administration, and maintaining accurate HR records.

The HR Officer will serve as a key link between field‑based staff and the central HR function, ensuring consistent communication, timely resolution of staff concerns, and adherence to employment regulations. This position plays a vital role in fostering a positive work environment, supporting employee engagement initiatives, and strengthening HR systems that enable the team to achieve conservation and community development objectives.

Responsibilities or duties

• Assist in recruitment processes including job posting, screening, shortlisting, and scheduling interviews
• Maintain and update employee records and HR databases
• Support onboarding and orientation of new employees
• Assist in payroll preparation and leave management
• Ensure compliance with HR policies, labor laws, and company procedures
• Coordinate employee engagement activities and trainings
• Support the development and implementation of HR initiatives and systems
• Provide counselling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Handle day-to-day HR queries and provide administrative support to the HR department

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field
• High level of confidentiality and professionalism
• Must be a member of ZIHRM

Experience needed

• At least 3 years of experience in a similar HR role
• Strong understanding of HR functions and best practices

Required Skills and Competencies

• Proven skills in administration and management of human resource;
• Demonstrated experience in applying human resources management protocols;
• Excellent inter-personal skills, and a good understanding of human relationships;
• Good guidance, counselling and negotiation skills, at all levels;
• Good team work skills;
• Excellent oral and written communications skills in English; and
• Adherence to African Parks values

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Safeguarding & Ethics

African Parks maintains zero tolerance for sexual exploitation, abuse and harassment, child labour and all forms of discrimination. All staff must comply with AP policies, codes of conduct and reporting obligations, and complete mandatory trainings.

Equal Opportunity

African Parks Zambia is an equal opportunity employer and encourages applications from qualified individuals regardless of gender, age, or background. All applicants must have a clean employment record with traceable references.

• Assist in recruitment processes including job posting, screening, shortlisting, and scheduling interviews
• Maintain and update employee records and HR databases
• Support onboarding and orientation of new employees
• Assist in payroll preparation and leave management
• Ensure compliance with HR policies, labor laws, and company procedures
• Coordinate employee engagement activities and trainings
• Support the development and implementation of HR initiatives and systems
• Provide counselling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Handle day-to-day HR queries and provide administrative support to the HR department

• Proven skills in administration and management of human resource;
• Demonstrated experience in applying human resources management protocols;
• Excellent inter-personal skills, and a good understanding of human relationships;
• Good guidance, counselling and negotiation skills, at all levels;
• Good team work skills;
• Excellent oral and written communications skills in English; and
• Adherence to African Parks values

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field
• At least 3 years of experience in a similar HR role
• Strong understanding of HR functions and best practices
• High level of confidentiality and professionalism
• Must be a member of ZIHRM