Background

We are looking for a qualified Human Resource Officer to support operations at our manufacturing plant in Lusaka. The successful candidate will play a key role in managing employee relations, supporting shop floor workforce needs, and ensuring smooth coordination between HR and plant operations to maintain a productive and compliant work environment.

Key Responsibilities:

• Act as the first point of contact for employee relations matters and provide guidance on HR policies and procedures
• Manage and resolve employee grievances, disciplinary issues, and conflicts in a fair and timely manner
• Support the implementation of HR policies, ensuring compliance with labor laws and company standards
• Conduct investigations and prepare reports on employee relations issues
• Promote a positive work culture through employee engagement initiatives
• Assist in performance management processes and employee development programs
• Maintain accurate employee records and ensure confidentiality at all times
• Advise management on best HR practices and risk mitigation strategies

Qualifications & Experience:

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field
• Minimum of 3–5 years experience in HR, with a focus on employee relations
• Strong knowledge of labor laws and HR best practices
• Excellent interpersonal and conflict resolution skills
• Strong communication and report-writing abilities
• High level of integrity and professionalism
• Must be below the age of 30.
• Must be registered with ZIHRM

Key Competencies:

• Problem-solving and decision-making skills
• Emotional intelligence and ability to handle sensitive matters
• Attention to detail and organizational skills
• Ability to work independently and as part of a team

• Act as the first point of contact for employee relations matters and provide guidance on HR policies and procedures
• Manage and resolve employee grievances, disciplinary issues, and conflicts in a fair and timely manner
• Support the implementation of HR policies, ensuring compliance with labor laws and company standards
• Conduct investigations and prepare reports on employee relations issues
• Promote a positive work culture through employee engagement initiatives
• Assist in performance management processes and employee development programs
• Maintain accurate employee records and ensure confidentiality at all times
• Advise management on best HR practices and risk mitigation strategies

• Problem-solving and decision-making skills
• Emotional intelligence and ability to handle sensitive matters
• Attention to detail and organizational skills
• Ability to work independently and as part of a team
• Excellent interpersonal and conflict resolution skills
• Strong communication and report-writing abilities

• Bachelor’s degree in Human Resource Management, Business Administration, or a related field
• Minimum of 3–5 years experience in HR, with a focus on employee relations
• Strong knowledge of labor laws and HR best practices
• Must be below the age of 30.
• Must be registered with ZIHRM