The Human Resource Officer will report to and support the Chief Human Resources Officer in implementing HR policies, procedures, and systems across Green Safaris. The role focuses on day-to-day HR operations, recruitment, employee relations, training coordination, and HR administration. The HR Officer will ensure compliance with labour laws, maintain accurate HR records, and provide frontline HR support to managers and staff.

key responsibilities

Recruitment & Onboarding

• Assist in advertising vacancies, screening applications, and scheduling interviews.
• Coordinate background checks, reference verifications, and police clearances where required.
• Prepare offer letters and contracts in line with company standards.
• Facilitate onboarding and orientation programs for new staff.

Employee Relations

• Act as the first point of contact for employee queries regarding policies, benefits, and conditions of service.
• Support the CHRO in handling grievances, disciplinary matters, and union engagements.
• Maintain open communication channels with staff to promote a positive workplace culture.

Communications & Media Studies

Performance Management, Training & Development

• Assist in administering performance appraisal processes.
• Ensure job descriptions are updated and filed. Provide logistical support for performance review meetings.
• Coordinate internal and external training sessions.
• Track training attendance and maintain training records.
• Support managers in identifying staff development needs.

Human Resource Information Systems

• Maintain accurate employee records (contracts, benefits, leave, personal data).
• Update HRIS with staff changes and generate routine HR reports.
• Conduct periodic audits of HR files and systems to ensure compliance.

Compensation, Benefits & Payroll Administration

• Support payroll preparation by collecting and verifying attendance, leave, and overtime data.
• Assist in administering staff benefits and explaining them to employees.
• Track enrollments, changes, and terminations in benefit programs.

Compliance & Risk Management

• Ensure HR practices comply with Zambian labor laws and company policies.
• Assist in workplace safety initiatives and reporting incidents.
• Support HR audits and risk assessments.

key requirements

Qualifications, Experience

• Minimum, bachelors degree in human resource, Business Administration or related field.
• 3-5 years of experience in Human Resource Functions, preferably in hospitality, tourism, or service industries.

Others Key Attributes

• Knowledge of Zambian Labour Laws and HR best practices.
• Experience with HRIS systems and payroll support.

Professional Body Affiliation/ Membership

• Member of the Zambia Institute of Human Resource (ZIRHM)
• Zambia Business Directory

• Assist in advertising vacancies, screening applications, and scheduling interviews.
• Coordinate background checks, reference verifications, and police clearances where required.
• Prepare offer letters and contracts in line with company standards.
• Facilitate onboarding and orientation programs for new staff.
• Act as the first point of contact for employee queries regarding policies, benefits, and conditions of service.
• Support the CHRO in handling grievances, disciplinary matters, and union engagements.
• Maintain open communication channels with staff to promote a positive workplace culture.
• Assist in administering performance appraisal processes.
• Ensure job descriptions are updated and filed. Provide logistical support for performance review meetings.
• Coordinate internal and external training sessions.
• Track training attendance and maintain training records.
• Support managers in identifying staff development needs.
• Maintain accurate employee records (contracts, benefits, leave, personal data).
• Update HRIS with staff changes and generate routine HR reports.
• Conduct periodic audits of HR files and systems to ensure compliance.
• Support payroll preparation by collecting and verifying attendance, leave, and overtime data.
• Assist in administering staff benefits and explaining them to employees.
• Track enrollments, changes, and terminations in benefit programs.
• Ensure HR practices comply with Zambian labor laws and company policies.
• Assist in workplace safety initiatives and reporting incidents.
• Support HR audits and risk assessments.

• Knowledge of Zambian Labour Laws and HR best practices.
• Experience with HRIS systems and payroll support.

• Minimum, bachelors degree in human resource, Business Administration or related field.
• 3-5 years of experience in Human Resource Functions, preferably in hospitality, tourism, or service industries.
• Member of the Zambia Institute of Human Resource (ZIRHM)