Job Summary

Chibanje Capital Resources Limited is a fast-growing loan services company in Zambia.

We are looking for a proactive, disciplined and results-oriented Human Resources Officer to support the company's rapid growth by attracting high-quality talent, strengthening employee performance, ensuring compliance with labour laws, and helping build a high-performance culture.

The successful candidate must be able to work independently, maintain confidentiality, execute HR processes efficiently, and partner closely with management.

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage the full recruitment cycle from job advertisement to onboarding.
• Screen applications and conduct initial interviews.
• Coordinate interviews with hiring managers.
• Conduct reference and background checks.
• Prepare employment contracts and offer letters.
• Maintain a strong talent pipeline for future hiring needs.

2. Employee Onboarding & Offboarding

• Coordinate employee induction and orientation.
• Prepare onboarding documentation.
• Ensure all company assets are issued and recorded.
• Manage resignation, termination and exit clearance processes.
• Conduct exit interviews and prepare reports.

3. HR Administration

• Maintain accurate employee personnel files.
• Update HR records and employee database.
• Monitor probation periods and contract renewals.
• Prepare HR reports and workforce statistics.
• Ensure confidentiality of employee information.

4. Performance Management

• Coordinate probation evaluations.
• Track KPI completion and performance review schedules.
• Support management in implementing performance improvement plans.
• Assist management in identifying training and development needs.

5. Employee Relations

• Handle employee queries professionally.
• Assist in disciplinary investigations and hearings.
• Prepare warning letters and disciplinary documentation.
• Help resolve workplace conflicts fairly and professionally.
• Promote a positive and performance-driven working environment.

6. Payroll & Attendance

• Prepare monthly payroll input.
• Verify attendance, leave and overtime records.
• Coordinate statutory deductions and employee records.
• Ensure payroll information is accurate before processing.

7. Compliance

• Ensure compliance with the Employment Code Act and other applicable labour legislation.
• Maintain HR policies and employee handbook.
• Support internal HR audits.
• Ensure statutory HR documentation is properly maintained.

8. Training & Development

• Coordinate internal and external training programmes.
• Maintain employee training records.
• Monitor mandatory compliance training.

9. Other Responsibilities

• Support company culture initiatives.
• Organize employee engagement activities where appropriate.
• Perform any other HR-related duties assigned by management.

Minimum Qualifications

• Bachelor's Degree in Human Resource Management, Business Administration or related field.
• Minimum 2 years' experience in Human Resources.
• Good knowledge of Zambian Labour Laws.
• Proficiency in Microsoft Office.
• Experience using HRIS or payroll systems is an advantage.
• Membership with the Zambia Institute of Human Resource Management (ZIHRM) is preferred.

Applicants who are eligible for registration are encouraged to apply.

Competencies

• High integrity and confidentiality.
• Strong interpersonal and communication skills.
• Excellent organisational skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Good report writing skills.
• Strong problem-solving ability.
• Ability to work independently with minimal supervision.
• Positive attitude and willingness to learn.

Key Performance Indicators (KPIs)

• Time-to-fill vacancies.
• Quality of recruitment.
• Staff retention during probation.
• Timely and Accuracy of payroll inputs.
• Timely completion of performance reviews.
• HR report submission on schedule.
• Employee file compliance rate.
• Employee attendance and disciplinary record management.
• Compliance with labour legislation.
• Employee satisfaction with HR support.

What We Offer

• Competitive salary.
• Performance-based career growth.
• Opportunity to work in one of Zambia's fast-growing fintech companies.
• Continuous learning and professional development.
• Dynamic and performance-driven working environment.

• Manage the full recruitment cycle from job advertisement to onboarding.
• Screen applications and conduct initial interviews.
• Coordinate interviews with hiring managers.
• Conduct reference and background checks.
• Prepare employment contracts and offer letters.
• Maintain a strong talent pipeline for future hiring needs.
• Coordinate employee induction and orientation.
• Prepare onboarding documentation.
• Ensure all company assets are issued and recorded.
• Manage resignation, termination and exit clearance processes.
• Conduct exit interviews and prepare reports.
• Maintain accurate employee personnel files.
• Update HR records and employee database.
• Monitor probation periods and contract renewals.
• Prepare HR reports and workforce statistics.
• Ensure confidentiality of employee information.
• Coordinate probation evaluations.
• Track KPI completion and performance review schedules.
• Support management in implementing performance improvement plans.
• Assist management in identifying training and development needs.
• Handle employee queries professionally.
• Assist in disciplinary investigations and hearings.
• Prepare warning letters and disciplinary documentation.
• Help resolve workplace conflicts fairly and professionally.
• Promote a positive and performance-driven working environment.
• Prepare monthly payroll input.
• Verify attendance, leave and overtime records.
• Coordinate statutory deductions and employee records.
• Ensure payroll information is accurate before processing.
• Ensure compliance with the Employment Code Act and other applicable labour legislation.
• Maintain HR policies and employee handbook.
• Support internal HR audits.
• Ensure statutory HR documentation is properly maintained.
• Coordinate internal and external training programmes.
• Maintain employee training records.
• Monitor mandatory compliance training.
• Support company culture initiatives.
• Organize employee engagement activities where appropriate.
• Perform any other HR-related duties assigned by management.

• High integrity and confidentiality.
• Strong interpersonal and communication skills.
• Excellent organisational skills.
• Ability to multitask in a fast-paced environment.
• Attention to detail.
• Good report writing skills.
• Strong problem-solving ability.
• Ability to work independently with minimal supervision.
• Positive attitude and willingness to learn.
• Proficiency in Microsoft Office.

• Bachelor's Degree in Human Resource Management, Business Administration or related field.
• Minimum 2 years' experience in Human Resources.
• Good knowledge of Zambian Labour Laws.
• Proficiency in Microsoft Office.
• Experience using HRIS or payroll systems is an advantage.
• Membership with the Zambia Institute of Human Resource Management (ZIHRM) is preferred.