About Us

At Coptic Hospital we are more than just a hospital we are a hub of healing, innovation, and compassionate care. As a trusted leader in the healthcare sector, we are committed to leveraging technology to enhance patient outcomes, streamline operations, and support our dedicated clinical teams. We are currently seeking a proactive and technically skilled IT Officer to join our growing team and help drive our digital transformation.

Key Responsibilities

As an IT Officer, you will play a critical role in ensuring the smooth operation of our healthcare technology systems. Your responsibilities will include:

• Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues
• Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms
• Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups
• Administering user accounts, access rights, and IT asset tracking
• Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment
• Monitoring system performance and proactively identifying areas for improvement
• Collaborating with vendors and service providers to resolve technical issues and implement upgrades
• Delivering training sessions and user guides to enhance digital literacy among staff
• Participating in IT audits, risk assessments, and disaster recovery planning

Qualifications & Experience

We are looking for a candidate who combines technical proficiency with a service-oriented mindset:

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment
• Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices
• Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable
• Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage
• Excellent troubleshooting, communication, and interpersonal skills
• Ability to work under pressure, prioritize tasks, and support a 24/7 healthcare environment when needed
• Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus

• Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues
• Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms
• Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups
• Administering user accounts, access rights, and IT asset tracking
• Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment
• Monitoring system performance and proactively identifying areas for improvement
• Collaborating with vendors and service providers to resolve technical issues and implement upgrades
• Delivering training sessions and user guides to enhance digital literacy among staff
• Participating in IT audits, risk assessments, and disaster recovery planning

• Troubleshooting
• Communication
• Interpersonal skills
• Ability to work under pressure
• Prioritization
• Support a 24/7 healthcare environment
• Windows operating systems
• Linux operating systems
• Networking
• Cybersecurity best practices

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline
• At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment
• Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices
• Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable
• Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage
• Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus