Vacancy title:
ICT Officer-Operations HQ

[Type: FULL_TIME, Industry: Public Administration, and Government, Category: Computer & IT, Civil & Government]

Jobs at:
Zambia Revenue Authority

Deadline of this Job:
Tuesday, July 21 2026

Duty Station:
Lusaka | Lusaka

Summary
Date Posted: Tuesday, July 21 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Background

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacant position:

ICT OFFICER-OPERATIONS HQ, SALARY GRADE GRADE 1 (POSITION) INFORMATION AND COMMUNICATION TECHNOLOGY FUNCTION

A. PURPOSE

Reporting to Senior ICT Officer – Operations, the job holder will support the ZRA business through the provision of timely, cost effective, efficient, and professional ICT, end-user support, ICT training and awareness through consultation, agreements and research with end users and service providers for the purpose of achieving corporate goals.

B. MAIN DUTIES/ACCOUNTABILITIES

• Deal, track, update and close all incidences assigned within agreed time periods.
• Ensure that users are making full usage of the available features on ICT end-user desktop application systems.
• Ensure proper usage of all ICT end-user systems.
• Conduct and implement ICT training within the Authority business areas on various end-user desktop application and/or software whenever required.
• Ensure that all ICT end-user software and hardware assets are properly accounted for and managed.
• Ensure that all ICT end-user equipment and accessories adhere to ICT standards.
• Create, maintain, enforce, and provide ICT end-user systems documentation, procedures, and manuals.
• Perform and supervise safe storage of all ICT information media at appropriate locations.
• Perform repairs of all faulty ICT end-user equipment and accessories brought to helpdesk.
• Perform and supervise routine maintenance of all ICT end-user equipment.
• Ensure the availability of much needed ICT end-user systems accessories, service manuals, spares, and essential tools.
• Conduct research on latest ICT End User systems trends in the world and providing advice and recommending direction to ICT management on ICT networking matters.

C. MINIMUM REQUIREMENTS

• Grade Twelve (12) School Certificate or General Certificate of Education (GCE) equivalent with five credits or better including Maths and English.
• Minimum of Diploma in Computer Science or equivalent.
• Minimum of two (2) years’ relevant post qualifying work experience in the Information and Communication Technology field.
• Must be a valid member of ICTAZ or any other relevant professional body.

D. OTHER SKILLS AND ATTRIBUTES

• High level of integrity
• Strong in computer hardware
• Analytical skills
• ICT technical skills
• Written and Communication skills
• Problem solving skills
• Team leadership and supervisory skills

Work Hours: 8

Experience in Months: 12

Level of Education: associate degree

Job application procedure
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Only candidates meeting the above role specifications and competencies should apply.

Candidates should enclose their detailed Curriculum Vitae with details of current residence, vital statistics, contact phone numbers/mail address, NRC, Grade 12 Certificate/Statement, three (3) referees with their contact numbers, and mail addresses.

Please attach and submit Only Relevant Copies of your professional and academic qualifications in a Single PDF File clearly marked with your full name and position applied for.

Applications should reach the undersigned not later than 21st July, 2026 at 17:00 Hours 

The Authority is an equal employer and candidates are expected to demonstrate Integrity when participating in the recruitment process.

Candidates that will not attach the necessary qualifications and curriculum vitae will not be considered.

The Director Human Resource

Zambia Revenue Authority

P.O. BOX 35710

LUSAKA

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