Background information about the job or company (e.g., role context, company overview)

The Zambia Compulsory Standards Agency is a Statutory Body established by the Compulsory Standards Act Chapter 422 of the Laws of Zambia, whose mandate is to administer, maintain, and ensure compliance with Compulsory Standards.

The Agency wishes to invite suitably qualified and experienced individuals to fill the vacant positions of Manager Internal Audit, Internal Auditor ICT, Senior Information and Communications Technology Officer, Information and Communication Technology Officer – Applications, Assistant Procurement Officer and Office Assistant.

Responsibilities or duties

• Undertakes effectively the acquisition, installation, configuration and upgrading of software in order to meet end user requirements.
• Undertakes timely the development of management information systems in order to facilitate storage and retrieval of data.
• Undertakes regularly the maintenance of management information systems in order to ensure effective operations.
• Undertakes timely the provision of technical support to end users in order to identify and resolve faults.
• Undertakes timely the coordination of review of information management systems in order to facilitate improvements.
• Supervises effectively the development of work plans and implementation of the performance management system in order to monitor, evaluate and enhance performance.
• Supervises effectively human and other resources in order to facilitate attainment of set objectives.

Qualifications or requirements (e.g., education, skills)

• Full Form V/Grade 12 School certificate
• Bachelor's degree in Computer Science or its equivalent
• Certification in MCSE/ERP
• Member of the Information and Communication Technology Association of Zambia
• Able to write technical report
• Able to communicate effectively in English
• Integrity
• Interpersonal skills
• Analytical skills
• ICT trouble shooting technical support skills
• Strong understanding of DNS, IIS, HTTP, FTP, SMTP, POP3, IMAP protocols
• Working knowledge of SQL-Server, Exchange Server
• Practical experience with windows active directory including group policy

Experience needed

• Minimum 2 years of relevant work experience

• Undertakes effectively the acquisition, installation, configuration and upgrading of software in order to meet end user requirements.
• Undertakes timely the development of management information systems in order to facilitate storage and retrieval of data.
• Undertakes regularly the maintenance of management information systems in order to ensure effective operations.
• Undertakes timely the provision of technical support to end users in order to identify and resolve faults.
• Undertakes timely the coordination of review of information management systems in order to facilitate improvements.
• Supervises effectively the development of work plans and implementation of the performance management system in order to monitor, evaluate and enhance performance.
• Supervises effectively human and other resources in order to facilitate attainment of set objectives.

• Able to write technical report
• Able to communicate effectively in English
• Integrity
• Interpersonal skills
• Analytical skills
• ICT trouble shooting technical support skills
• Strong understanding of DNS, IIS, HTTP, FTP, SMTP, POP3, IMAP protocols
• Working knowledge of SQL-Server, Exchange Server
• Practical experience with windows active directory including group policy

• Full Form V/Grade 12 School certificate
• Bachelor's degree in Computer Science or its equivalent
• Certification in MCSE/ERP
• Member of the Information and Communication Technology Association of Zambia