Overview

TopFloor is looking for an detail oriented, organised and personable Human Capital Intern to join our dynamic team on a paid Internship. The Intern will gain practical experience in Human Capital operations within a dynamic environment and assist the TopFloor team in various people and culture functions including but not limited to recruitment, payroll and people outsourcing, compliance, learning and development while developing essential HR skills and knowledge.

Key Responsibilities

Essence of HR & Labour Law Cornerstones

• Assist in research and documentation of Zambian labour laws and HR best practices
• Support compliance audits and policy reviews for clients

Strategic Human Resource Planning

• Participate in workforce planning sessions and talent mapping exercises
• Assist in drafting HR strategy documents and organizational charts

Payroll Support

• Shadow payroll processing activities and learn statutory deduction calculations
• Help prepare payroll summaries and reconcile employee records

Contract Management

• Draft and review employment contracts under supervision
• Maintain contract tracking systems and support renewal processes

Health & Safety Compliance

• Assist in compiling health and safety checklists and compliance reports
• Support awareness campaigns and training logistics

Statutory Compliance (Registrations & Returns)

• Learn about NAPSA, NHIMA, ZRA, and PACRA requirements
• Support the preparation and submission of statutory returns

Recruitment & Selection

• Draft job adverts, screen CVs, and schedule interviews
• Participate in interview panels and candidate assessments

Training & Development

• Assist in planning and coordinating training sessions
• Capture feedback and help evaluate training effectiveness

Team Building & Culture Initiatives

• Support the design and facilitation of team-building activities
• Document outcomes and contribute to post-event reports

Policy Development & Review

• Participate in benchmarking HR policies against Zambian labour standards
• Assist in drafting new policies (remote work, disciplinary code, grievance procedures)
• Help create policy communication materials for employees

Performance Review Coordination

• Prepare evaluation forms and schedule review meetings
• Capture performance data and support calibration sessions

Grievance Handling Support

• Observe grievance intake procedures
• Help document cases and track resolution timelines

Disciplinary Process Exposure

• Assist in preparing charge letters and hearing notices
• Shadow disciplinary hearings and learn procedural fairness requirements

Workforce Metrics

• Assist in compiling monthly HR reports (turnover, absenteeism, overtime trends)
• Learn basic data visualization for HR insights

Salary Benchmarking

• Participate in market salary surveys
• Help analyze compensation competitiveness

Exit Interviews & Offboarding

• Help schedule and document exit interviews
• Support the offboarding checklist process and knowledge transfer tracking

Legal Updates Monitoring

• Track amendments to the Employment Code Act, NAPSA Act, NHIMA regulations, etc.
• Prepare monthly HR compliance bulletins

Field HR Exposure

• Participate in site visits to understand operational HR challenges
• Assist in conducting compliance spot checks

Requirements

• Bachelor's Degree in Human Resource Management.
• Membership with Zambia Institute of Human Resource Management (ZIHRM) is preferred
• Strong interest in Human Capital and willingness to learn and gain hands-on experience.
• Basic knowledge of HR principles and labour laws is an advantage.
• Good communication skills, both written and verbal.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and demonstrate professionalism.
• Strong organisational skills and ability to multitask.
• Team player with a positive attitude and eagerness to learn.
• Fluent in English and preferably one local language.
• The internship may require occasional travel to client sites.

Benefits

• Continuous Learning & Professional Development
• Opportunity to support the Evolution of a Strong Professional Brand
• Exposure to Leading Organisations / Industry
• Meaningful Work That Impacts People and Organisations around the COMESA region
• A Supportive, Collaborative Culture
• Dynamic, Fast‑Paced Environment
• Paid Time Off

• Assist in research and documentation of Zambian labour laws and HR best practices
• Support compliance audits and policy reviews for clients
• Participate in workforce planning sessions and talent mapping exercises
• Assist in drafting HR strategy documents and organizational charts
• Shadow payroll processing activities and learn statutory deduction calculations
• Help prepare payroll summaries and reconcile employee records
• Draft and review employment contracts under supervision
• Maintain contract tracking systems and support renewal processes
• Assist in compiling health and safety checklists and compliance reports
• Support awareness campaigns and training logistics
• Learn about NAPSA, NHIMA, ZRA, and PACRA requirements
• Support the preparation and submission of statutory returns
• Draft job adverts, screen CVs, and schedule interviews
• Participate in interview panels and candidate assessments
• Assist in planning and coordinating training sessions
• Capture feedback and help evaluate training effectiveness
• Support the design and facilitation of team-building activities
• Document outcomes and contribute to post-event reports
• Participate in benchmarking HR policies against Zambian labour standards
• Assist in drafting new policies (remote work, disciplinary code, grievance procedures)
• Help create policy communication materials for employees
• Prepare evaluation forms and schedule review meetings
• Capture performance data and support calibration sessions
• Observe grievance intake procedures
• Help document cases and track resolution timelines
• Assist in preparing charge letters and hearing notices
• Shadow disciplinary hearings and learn procedural fairness requirements
• Assist in compiling monthly HR reports (turnover, absenteeism, overtime trends)
• Learn basic data visualization for HR insights
• Participate in market salary surveys
• Help analyze compensation competitiveness
• Help schedule and document exit interviews
• Support the offboarding checklist process and knowledge transfer tracking
• Track amendments to the Employment Code Act, NAPSA Act, NHIMA regulations, etc.
• Prepare monthly HR compliance bulletins
• Participate in site visits to understand operational HR challenges
• Assist in conducting compliance spot checks

• Good communication skills, both written and verbal.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Ability to maintain confidentiality and demonstrate professionalism.
• Strong organisational skills and ability to multitask.
• Team player with a positive attitude and eagerness to learn.
• Fluent in English and preferably one local language.

• Bachelor's Degree in Human Resource Management.
• Membership with Zambia Institute of Human Resource Management (ZIHRM) is preferred
• Strong interest in Human Capital and willingness to learn and gain hands-on experience.
• Basic knowledge of HR principles and labour laws is an advantage.