IT support services

The IT Coordinator is responsible for managing the IT support services in order to ensure efficient operations of IT infrastructure and smooth conduct of business in the organization.

Duties and Responsibilities

• Manages effectively installation of software application packages in order to ensure their availability and utilization by end users
• Manages effectively the development, update and maintenance of databases in order to facilitate storage and retrieval of information
• Manages effectively the provision of IT Security to ensure corporate data protection against attacks from viruses, cybercrime and other threats
• Maintain Systems documentation
• Installing, configuring and managing network equipment
• Monitoring and improving network performance
• Maintaining physical and logical network topology documentation
• Troubleshooting and resolving network problems
• Maintain PABX and local telephone systems
• Liaising with service providers to resolve faults.
• Maintenance of an up-to-date inventory of software and hardware
• Coordinate repairs of Laptops, Desktops, Printers, Scanners and other computer related equipment in order to ensure its working order
• CCTV Maintenance
• Weighing scale setup and configuration
• Train Staff to enhance their use of Information Technology systems and knowledge on security awareness

Education & Experience

• Full Form V/Grade 12 School Certificate
• Minimum Diploma in Information Technology or related fields
• A Degree will be an added advantage
• 3 Years work experience
• Able to write technical and analytical reports
• Interpersonal skills
• Database Management
• Mail Server Management
• Network Management

• Manages effectively installation of software application packages in order to ensure their availability and utilization by end users
• Manages effectively the development, update and maintenance of databases in order to facilitate storage and retrieval of information
• Manages effectively the provision of IT Security to ensure corporate data protection against attacks from viruses, cybercrime and other threats
• Maintain Systems documentation
• Installing, configuring and managing network equipment
• Monitoring and improving network performance
• Maintaining physical and logical network topology documentation
• Troubleshooting and resolving network problems
• Maintain PABX and local telephone systems
• Liaising with service providers to resolve faults.
• Maintenance of an up-to-date inventory of software and hardware
• Coordinate repairs of Laptops, Desktops, Printers, Scanners and other computer related equipment in order to ensure its working order
• CCTV Maintenance
• Weighing scale setup and configuration
• Train Staff to enhance their use of Information Technology systems and knowledge on security awareness

• Interpersonal skills
• Database Management
• Mail Server Management
• Network Management

• Full Form V/Grade 12 School Certificate
• Minimum Diploma in Information Technology or related fields
• A Degree will be an added advantage
• Able to write technical and analytical reports