Job Profile: ICT Officer.

Business Overview: Altus Group of Companies offers a diversified portfolio of financial services ranging from Lending, Savings, Insurance, and other financial Solutions.

Summary of Profile: The preferred candidate should have a direct hands-on approach to addressing basic IT administration, hardware/IT asset management and supporting the core ICT based systems and users, respectively. The ideal candidate will have experience in managing end-user technologies, ensuring smooth operations, and maintaining the company's computer systems.

Core responsibilities description:

• 1. End User Technology Support: Oversee the support of end-user technologies that are critical to the core business delivery platforms.
• Address user requests and technical issues promptly to ensure uninterrupted business operations.
• 2. IT Equipment Administration: Manage the administration of all IT equipment, including desktops, laptops, printers, devices, and servers.
• Service internal customer requests within the defined Service Level Agreements (SLAs).
• 3. Network and Systems Management: Manage network infrastructure, remote networks, Internet Service Providers (ISPs), and system connectivity.
• Provide technical support and ensure the smooth functioning of the entire company's network systems.
• 4. System Monitoring and Maintenance: Monitor and maintain system disruptions, downtimes, and technical problems.
• Perform system installations, change management, and resolve technical issues promptly.
• 5. User Management: Maintain user activations and rights management, IT asset registers, and user alert monitoring.
• Create and manage an IT Management Information System (MIS) platform for accurate reporting and access for end-users.
• 6. Vendor Management: Ensure technology support vendors adhere to strict SLAs.
• Implement and manage IT costs to achieve financial efficiencies.
• 7. Change Management: Maintain change management processes and governance structures.
• Preserve audit trails and provide reporting to directors.
• 8. New Technology Management:
• Support the implementation of new technologies and ensure successful go-lives.
• Create a digital stack of technologies that in the new future will be used to offer services to end clients via Web, USSD, interactive web designs and CRM.
• Manage database systems, licensing, renewals, backup processes, and IT office tools.
• IT Graduate degree in Computer Science, Computing, Engineering would be preferred.
• Minimum 4-6 years’ experience.
• Hands-on experience in IT administration, Hardware and basic IT software management.
• Other IT trainings, tertiary education or courses would carry a relevant advantage.
• A technical, logical thought process to problem-solving skills
• Communication skills- with project references would be an added advantage.
• Handson approach and work references would be an added advantage.
• 9. Basic IT Administration:

Professional attributes, Qualities and Educational Qualifications

Reporting to: Director.

Direct reporting:

• Oversee the support of end-user technologies that are critical to the core business delivery platforms.
• Address user requests and technical issues promptly to ensure uninterrupted business operations.
• Manage the administration of all IT equipment, including desktops, laptops, printers, devices, and servers.
• Service internal customer requests within the defined Service Level Agreements (SLAs).
• Manage network infrastructure, remote networks, Internet Service Providers (ISPs), and system connectivity.
• Provide technical support and ensure the smooth functioning of the entire company's network systems.
• Monitor and maintain system disruptions, downtimes, and technical problems.
• Perform system installations, change management, and resolve technical issues promptly.
• Maintain user activations and rights management, IT asset registers, and user alert monitoring.
• Create and manage an IT Management Information System (MIS) platform for accurate reporting and access for end-users.
• Ensure technology support vendors adhere to strict SLAs.
• Implement and manage IT costs to achieve financial efficiencies.
• Maintain change management processes and governance structures.
• Preserve audit trails and provide reporting to directors.
• Support the implementation of new technologies and ensure successful go-lives.
• Create a digital stack of technologies that in the new future will be used to offer services to end clients via Web, USSD, interactive web designs and CRM.
• Manage database systems, licensing, renewals, backup processes, and IT office tools.

• A technical, logical thought process to problem-solving skills
• Communication skills- with project references would be an added advantage.
• Handson approach and work references would be an added advantage.

• IT Graduate degree in Computer Science, Computing, Engineering would be preferred.
• Hands-on experience in IT administration, Hardware and basic IT software management.
• Other IT trainings, tertiary education or courses would carry a relevant advantage.