About Us

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

The IT Officer plays a critical role in this mission by ensuring our digital infrastructure; the backbone of our PayGo solar and Fin-tech operations;is reliable, secure, and efficient. You will be responsible for end-to-end system administration, hardware maintenance, and providing world-class support to our distributed teams across Zambia.

Key Responsibilities

Infrastructure & Hardware Management

• Device Lifecycle: Manage and maintain all technology equipment, including networking devices, firewalls, laptops, tablets, and smartphones.
• Setup & Config: Install and configure software and hardware, including peripherals like printers and network cards.
• Maintenance: Perform routine repairs on IT equipment and peripherals.
• Asset Security: Institute and enforce protocols for IT use across all departments and projects.

Software, Cloud & Call Center Support

• Suite Administration: Manage Google Workspace, Microsoft Office Suite, and internal CRM/ERP systems.
• Communication Tech: Maintain Call Center systems (SIP, Telephony, Call Center Software; Ameyo, and others) and VOIP Gateways.
• License Management: Maintain software licenses and manage upgrade schedules to ensure compliance and security.

Network & Operations

• Monitoring: Conduct routine monitoring of system and network performance (LAN/WAN) to ensure 24/7 uptime.
• Backups & Recovery: Execute maintenance activities, data restoration, and system backups according to set schedules.
• Fin-tech Integration: Perform mobile money payment reconciliations, collaborating with the business desk and providers to ensure seamless transaction processing.

User Support & Troubleshooting

• Hybrid Support: Provide high quality in-house and remote technical support and training for all staff.
• Escalation: Act as the primary link between end users and higher level support or external vendors.
• Vendor Management: Work closely with vendors for specialized troubleshooting and rapid service restoration.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 3 years in an IT Officer role or closely related technical position.
• Technical Knowledge:
  • Strong grasp of TCP/IP protocols, LAN/WAN configuration, and Cloud Systems.
  • Proficiency in Windows, Linux, and Mac Operating Systems.
  • Hands-on experience with Network Management and Help Desk support.
• Soft Skills:
  • Logical thinker with the ability to identify challenges requiring immediate vendor escalation.
  • Excellent communication and interpersonal skills for training non-technical staff.
  • Strong organizational abilities with high attention to detail.

• Manage and maintain all technology equipment, including networking devices, firewalls, laptops, tablets, and smartphones.
• Install and configure software and hardware, including peripherals like printers and network cards.
• Perform routine repairs on IT equipment and peripherals.
• Institute and enforce protocols for IT use across all departments and projects.
• Manage Google Workspace, Microsoft Office Suite, and internal CRM/ERP systems.
• Maintain Call Center systems (SIP, Telephony, Call Center Software; Ameyo, and others) and VOIP Gateways.
• Maintain software licenses and manage upgrade schedules to ensure compliance and security.
• Conduct routine monitoring of system and network performance (LAN/WAN) to ensure 24/7 uptime.
• Execute maintenance activities, data restoration, and system backups according to set schedules.
• Perform mobile money payment reconciliations, collaborating with the business desk and providers to ensure seamless transaction processing.
• Provide high quality in-house and remote technical support and training for all staff.
• Act as the primary link between end users and higher level support or external vendors.
• Work closely with vendors for specialized troubleshooting and rapid service restoration.

• Strong grasp of TCP/IP protocols, LAN/WAN configuration, and Cloud Systems.
• Proficiency in Windows, Linux, and Mac Operating Systems.
• Hands-on experience with Network Management and Help Desk support.
• Logical thinker with the ability to identify challenges requiring immediate vendor escalation.
• Excellent communication and interpersonal skills for training non-technical staff.
• Strong organizational abilities with high attention to detail.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years in an IT Officer role or closely related technical position.