Background

NetOne Zambia is a leading Information & Communications Technology (ICT) services provider based in Lusaka, Zambia and is looking for suitable candidates to fill up the position of IT Sales Support.

The IT Sales Support provides administrative, customer service, and operational support to the sales team. The role ensures efficient handling of customer enquiries, coordination of orders and service delivery, maintenance of records, and smooth front office operations while supporting overall sales effectiveness.

Key Responsibilities

• Respond to and route customer enquiries related to IT products and services (walk-in, phone, email)
• Support the Sales Team with IT solution quotations, sourcing from suppliers, distributors, and OEMs
• Assist in preparing proposals for IT hardware, software, networking, and related services
• Coordinate with Service Delivery to ensure timely implementation and delivery of IT solutions
• Maintain accurate records of IT quotes, invoices, purchase orders, and customer interactions
• Submit daily reports on sales support activities, including IT-related tasks and progress
• Follow up on customer payments in coordination with Finance
• Manage front desk operations and maintain a professional company image
• Oversee office supplies and coordinate refreshments for meetings
• Monitor company social media platforms and report inconsistencies
• Perform general administrative and ad hoc duties as required

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Business, Marketing, or related field
• Basic understanding of IT products (hardware, software, networking, cloud solutions)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Knowledge of enterprise IT solutions
• 2-3 years’ experience in IT products sales

• Respond to and route customer enquiries related to IT products and services (walk-in, phone, email)
• Support the Sales Team with IT solution quotations, sourcing from suppliers, distributors, and OEMs
• Assist in preparing proposals for IT hardware, software, networking, and related services
• Coordinate with Service Delivery to ensure timely implementation and delivery of IT solutions
• Maintain accurate records of IT quotes, invoices, purchase orders, and customer interactions
• Submit daily reports on sales support activities, including IT-related tasks and progress
• Follow up on customer payments in coordination with Finance
• Manage front desk operations and maintain a professional company image
• Oversee office supplies and coordinate refreshments for meetings
• Monitor company social media platforms and report inconsistencies
• Perform general administrative and ad hoc duties as required

• Basic understanding of IT products (hardware, software, networking, cloud solutions)
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Knowledge of enterprise IT solutions

• Bachelor’s degree in Information Technology, Business, Marketing, or related field