COMPANY DESCRIPTION

Digital Office Solutions Limited (DOS Limited) is an ICT solutions provider operating in Zambia and South Africa. We deliver innovative technology solutions across sectors including healthcare, education, water and energy, finance, and telecommunications.

REQUIREMENTS

Qualifications and Experience

• Diploma or degree in Information Technology, Computer Science, Electronics, Telecommunications, or a related field.
• Minimum of two years’ practical experience in ICT systems installation, configuration, maintenance and technical support.
• A valid driver’s licence held for more than one year, with practical driving experience.
• At least one recognised professional certification, preferably Microsoft, Cisco CCNA, CompTIA A+, Network+, Security+, MikroTik, HPE, Aruba, Dell, Lenovo, Ubiquiti or an equivalent certification.

Technical Experience

Practical experience in installing, configuring and troubleshooting:

• Desktop computers, laptops, servers and printers
• Routers, switches, wireless access points and structured networks
• Windows operating systems and Microsoft applications
• CCTV surveillance systems
• Biometric and card-based access-control systems
• Two-way radio communication systems
• Basic solar and backup-power systems
• Virtualisation platforms such as VMware or Hyper-V

Networking, Installation and Technical Support

• Good knowledge of TCP/IP, DHCP, DNS, LAN, WAN, VLANs and wireless networks.
• Ability to join computers to domains, configure user accounts and troubleshoot connectivity problems.
• Ability to conduct site surveys and prepare technical installation requirements.
• Experience with structured cabling, equipment mounting, cable termination, labelling and testing.
• Ability to perform equipment testing, commissioning, preventive maintenance and fault diagnosis.
• Strong hardware and software installation and troubleshooting skills.
• Ability to prepare installation reports, job cards, network diagrams and other technical documentation.
• Professional Skills and Work Requirements
• Good communication, interpersonal and customer-service skills.
• Ability to work independently and as part of a technical team.
• Willingness to travel and work at client sites when required.
• Ability to work under pressure and complete assignments within agreed deadlines.

• Installing, configuring and troubleshooting desktop computers, laptops, servers and printers
• Installing, configuring and troubleshooting routers, switches, wireless access points and structured networks
• Installing, configuring and troubleshooting Windows operating systems and Microsoft applications
• Installing, configuring and troubleshooting CCTV surveillance systems
• Installing, configuring and troubleshooting biometric and card-based access-control systems
• Installing, configuring and troubleshooting two-way radio communication systems
• Installing, configuring and troubleshooting basic solar and backup-power systems
• Installing, configuring and troubleshooting virtualisation platforms such as VMware or Hyper-V
• Joining computers to domains, configuring user accounts and troubleshooting connectivity problems
• Conducting site surveys and preparing technical installation requirements
• Performing structured cabling, equipment mounting, cable termination, labelling and testing
• Performing equipment testing, commissioning, preventive maintenance and fault diagnosis
• Preparing installation reports, job cards, network diagrams and other technical documentation

• TCP/IP, DHCP, DNS, LAN, WAN, VLANs and wireless networks
• Joining computers to domains
• Configuring user accounts
• Troubleshooting connectivity problems
• Site surveys
• Technical installation requirements preparation
• Structured cabling
• Equipment mounting
• Cable termination, labelling and testing
• Equipment testing
• Commissioning
• Preventive maintenance
• Fault diagnosis
• Hardware installation and troubleshooting
• Software installation and troubleshooting
• Installation reports preparation
• Job cards preparation
• Network diagrams preparation
• Technical documentation preparation
• Communication skills
• Interpersonal skills
• Customer-service skills
• Ability to work independently
• Ability to work as part of a technical team
• Willingness to travel
• Ability to work under pressure
• Ability to complete assignments within agreed deadlines

• Diploma or degree in Information Technology, Computer Science, Electronics, Telecommunications, or a related field.
• Minimum of two years’ practical experience in ICT systems installation, configuration, maintenance and technical support.
• A valid driver’s licence held for more than one year, with practical driving experience.
• At least one recognised professional certification, preferably Microsoft, Cisco CCNA, CompTIA A+, Network+, Security+, MikroTik, HPE, Aruba, Dell, Lenovo, Ubiquiti or an equivalent certification.