Job Description Summary

Responsible for providing ongoing support to high value clients. Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts.

Job Description

Sandvik, Business Area Mining is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities, and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

The Role

Managing strategically important Customers, the Key Account Manager is responsible for developing, maintaining, and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik. Travel to key customer sites will be necessary, up to 50% of the time.

Mentoring Junior Key Account Manager

Working under cross functional responsibilities with good acumen to deal with BLMs to grow business in Surface Mines in Zambia.

The role is equal parts managing our relationship to grow our overall market share, increase share of wallet, and drive customer loyalty, and managing information flow to and from our internal stakeholders to align the customer approach and understanding.

Key performance areas

• All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers
• Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long term value within the relationship.
• Develop relationships within both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
• Ensure that the value delivered by all the Sandvik offering is understood by the relevant customer stakeholders at all levels as it applies to them.
• Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.

Your profile:

• Degree in engineering/business/management or a minimum of 10 years experience in Sales of Heavy Equipment and after sales experience.
• Experience in Surface Mining and Drilling Equipment is a must
• English language proficiency
• Basic Computer Literacy
• Knowledge of Sandvik products and/or services and their applications will be an added advantage
• A valid driver’s license
• High sense of identifying and delivering value.
• Goal driven and have a track record of achieving those great results through teamwork and collaboration.
• Excellent communication skills
• Business development and sales experience with demonstrated growth results.
• Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome
• A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of customer satisfaction is a key consideration in the selection for this position.
• Physical and medical ability to work in a mining environment
• Should be a Zambian National or Permanent Residence Permit holder

• Responsible for providing ongoing support to high value clients.
• Implement business strategies to achieve profitable business relationships and identify new revenue opportunities with major accounts.
• Developing, maintaining, and growing key customer accounts through an effective account management process incorporating the customers’ strategic requirements with value propositions from Sandvik.
• Mentoring Junior Key Account Manager
• Working under cross functional responsibilities with good acumen to deal with BLMs to grow business in Surface Mines in Zambia.
• Managing our relationship to grow our overall market share, increase share of wallet, and drive customer loyalty.
• Managing information flow to and from our internal stakeholders to align the customer approach and understanding.
• Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long term value within the relationship.
• Develop relationships within both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
• Ensure that the value delivered by all the Sandvik offering is understood by the relevant customer stakeholders at all levels as it applies to them.
• Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.

• English language proficiency
• Basic Computer Literacy
• High sense of identifying and delivering value.
• Goal driven
• Teamwork and collaboration
• Excellent communication skills
• Business development
• Sales experience
• Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome
• High level of initiative, drive, and determination
• Exceptional levels of customer satisfaction
• Physical and medical ability to work in a mining environment

• Degree in engineering/business/management or a minimum of 10 years experience in Sales of Heavy Equipment and after sales experience.
• Experience in Surface Mining and Drilling Equipment is a must
• A valid driver’s license
• Should be a Zambian National or Permanent Residence Permit holder