LOAN ADMINISTRATOR x1

PERMANENT

Reporting into the Regional Sales Manager – Northern Region , the job purpose includes Processing loan applications efficiently and accurately on the Loan Management System, conducting thorough verification checks to ensure data integrity and minimize risks, delivering excellent customer service by resolving queries and providing loan information, Supporting the agent network by monitoring performance and ensuring quality standards

• Managing agent recruitment in the respective regions in liaison with the Sales Acquisition and Distribution Manager
• Meeting daily, weekly, and monthly sales targets
• Tracking agent performance metrics
• Providing feedback to agents on application deficiencies
• Identifying training gaps for agents and liaising with Credit Operations and sales Acquisition and Distribution Manager for training
• Reporting agent performance data to the Sales Acquisition and Distribution Manager
• Receiving and logging loan applications from agents and walk in customers
• Performing verification checks on loan applications (identity, employment, credit bureau references)
• Accurately capturing complete loan details into the system with zero/minimal errors
• Ensuring all required documentation is complete and compliant before submission for approval
• Following up on incomplete applications and communicating requirements to applicants
• Responding to customer inquiries regarding loan status, balances, and terms
• Handling customer complaints and escalating complex issues appropriately
• Maintaining professional communication with customers across all channels
• Ensuring adherence to credit policies and procedures
• Identifying and flagging potential fraud or irregularities

• Accurate Data Capturing
• Critical Thinking
• Effective communication
• Planning
• Interpersonal

• Diploma in Business Administration/Marketing/Accounting
• Accurate Data Capturing
• Critical Thinking
• Effective communication
• Planning
• Interpersonal
• 2-3 years minimum in data capturing
• Previous experience as a loan consultant would be an added advantage
• Previous experience with financial/banking systems and software